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National Account Executive (REQ100011) - Virtual/Remote

mPulse Mobile Kansas City, KS

  • Expired: 26 days ago. Applications are no longer accepted.
Job Description
Purpose of the Role:
This is a client management role focused on project management, client satisfaction and client retention. This position will be responsible for developing deep relationships within client organizations, implementing mPulse software, and driving ROI for customers. Additionally, this role is responsible for gaining extensive knowledge of client strategy, the decision-making processes, and other internal factors that provide opportunity for revenue growth.

The Big Know, now part of mPulse Mobile, delivers wellbeing for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, The Big Know helps health innovators reach more people and lower costs to serve and improve health outcomes.

*This will be a remote position with options to work in the MN or CA office.

Behavioral Competencies:
  • Attention to Detail
  • Independent Self-Starter
  • Highly Organized
  • Critical Thinker
  • Problem Solver
  • Excellent Communicator
  • Ability to Prioritize
  • Team Work & Collaboration
  • Multi-Tasker with Strong Sense of Urgency

Minimum Qualifications:
  • Bachelor’s Degree or 4 years combination of associates degree combines with related work experience
  • 4 years healthcare industry experience
  • Demonstrated success in client relationship planning, management, and strategy
  • Excellent communication skills and highly collaborative
  • Agency & Marketing background
  • Experience with video production projects

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. 
Benefits
Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Long term disability leave, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Phone/Internet Stipend, Employee Referral Program, Community service programs, Parking available
Culture
  • Enjoy Flexible PTO and flexible work hours
  • Full Vision, Dental and Healthcare - all individual premiums paid by mPulse!
  • 401K Program with a 4% match
  • 3 Weeks Paid Maternity/Paternity Leave
  • Weekly team lunches to celebrate victories
  • Paid Parking as well as Car Pooling incentives
  • Laptop fitness stations
  • Ping pong conference table and Foosball

Responsibilities
Duties and Responsibilities:
  • Serve as the day-to-day contact for clients 
  • Responsible for client satisfaction and account retention
  • Lead all client implementations, manage new project deployments, and train stakeholders on the mPulse software 
  • Monitor customer programs, build reports that highlight program outcomes, and showcase results to client stakeholders 
  • Leverage a comprehensive understanding of mPulse products and services to provide recommendations to client pain-points
  • Build strong cross-functional relationships within client accounts
  • Identify new business expansion and adoption opportunities
  • Create SOWs as needed
  • Manage internal resources efficiently to achieve client and company goals
  • Serve as Customer Advocate within mPulse (product, billing, etc.)
  • Manage client governance with regularly scheduled client meetings
  • Understand and share industry trends, competitors, compliance
  • Consult on product innovation and improvements
  • Lead quarterly business reviews with clients with Strategic Account Director
  • Up to 30% travel

Skills, Abilities, and Experience:
  • 5+ years healthcare industry experience
  • Demonstrated success in client relationship planning, management, and strategy
  • Experience working with healthcare related technologies, data, and software(s)
  • Prior experience in cross-functional roles and team collaboration
  • Experience in mobile technologies (SMS, email, App, Push Notifications)
  • Strong analytical and problem-solving skills
  • Expertise in leading client adoption, measurement, and achievement of ROI
  • Experience in complex project management
  • Excellent organizational skills, ability to multi-task, and self-motivating
  • Technical aptitude with ability to adapt, learn quickly, and teach others
  • Proficient use of MS Office Suite (particularly Excel and PowerPoint), Salesforce.com, project management tools, JIRA, etc.
  • Excellent communication skills and highly collaborative

Requirements
4 years healthcare industry experience
Demonstrated success in client relationship planning, management, and strategy
Excellent communication skills and highly collaborative
Agency & Marketing background
Experience with video production projects
Okay to work from home initially
Position is not 100% remote, okay to go back to working in the office after the summer.
Bachelor’s Degree or 4 years combination of associates degree combines with related work experience
Knowledge in: Project Management
Knowledge in: Microsoft PowerPoint
Knowledge in: Strategic Planning
Knowledge in: Business Strategy & Analysis
Knowledge in: Salesforce software
Knowledge in: Microsoft Excel

Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #ckns6eal4021u0nqlh4cfbj0m

mPulse Mobile

Address

Kansas City, KS
USA

Industry

Business

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