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Client Success Manager (Technical) - Virtual/Remote

mPulse Mobile Toledo, OH

  • Posted: over a month ago
  • Full-Time
Job Description
mPulse is looking for an all-star Client Success Manager with a desire to work with “Best in Class” clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies.

mPulse Client Success Manager are the in-house experts on how the product works. They own the implementation process from start to finish and provide a quality experience for the client while working with internal teams to do so. As a Client Success employee, you are responsible for onboarding new clients to mPulse, owning the product configuration, product integration and educational training on how to use the platform. The Client Success team has the mission to create customers for life by enabling clients to use our product effectively and confidently. As an employee, you will also have a unique say in what will and will not work for our clients: you will partner with sales, Account Managers, product, engineering and the behavioral data science team to work together in creating an outstanding client experience.

*This will be a remote position with options to work in the MN or CA office.
Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Employee Referral Program, Parking available
  • Enjoy Flexible PTO and flexible work hours
  • Full Vision, Dental and Healthcare - all individual premiums paid by mPulse!
  • 401K Program with a 4% match
  • 3 Weeks Paid Maternity/Paternity Leave
  • Weekly team lunches to celebrate victories
  • Paid Parking as well as Car Pooling incentives
  • Laptop fitness stations
  • Ping pong conference table and Foosball

Skills, Abilities, and Experience:
Minimum Qualifications:
  • Bachelor’s degree or combined 4 years experience
  • 2 years of related experience
Minimum Experience:
  • Strong proficiency in Excel and entire MS Office Suite, including knowledge in V Look Ups
  • Strong analytical skills to uncover and understand client needsExperience with implementation
  • Ability to understand and communicate technical product requirements
  • Ability to communicate clearly, concisely, and effectively
  • Experience with SQL (REQUIRED) 
  • Experience with JIRA or a ticketing system
Preferred Qualifications:
  • 4 years of related experience
  • Willingness to quickly learn technical skills (SQL, database principles, etc)Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organization
  • Highly flexible in learning new technologies and deploying end to end solutions quickly and iteratively
  • Strong ability to learn quickly and work independently
  • High energy, self-starter, with pro-active approach
  • Experience with API Integrations
  • Experience working with developers on a product team
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. 
Behavioral Competencies:
  • Customer Focused
  • Attention to Detail
  • Independent Self-Starter
  • Highly Organized
  • Critical Thinker
  • Problem Solver
  • Excellent Communicator
  • Ability to Prioritize
  • Technical Aptitude
  • Team Work & Collaboration
  • Multi-Tasker

US Citizen
2 years related experience
Experience leading and executing in an implementation process
Strong analytical skills to uncover and understand client needs
Experience with JIRA or any other ticketing system
Comfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organization
Ability to understand and communicate technical product requirements
Accept a background check to be performed
Okay with base range $65k-$70k (bonus and equity are on top of base: salary is awarded based on experience)
Minimum Bachelors Degree or Equivalent Related Work Experience
Knowledge in: Microsoft Excel
Knowledge in: Microsoft Office
Knowledge in: SQL

Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #ckeogah050yeh0mpxk7jdrwrg

mPulse Mobile


Toledo, OH



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