The temp Customer Service Representative responds to a variety of service telephone inquiries from insureds and other eligible members of the Federal Family. This will include but is not limited to processing and initiating transactions per customer requests, researching and resolving issues, and utilizing the administrative system and peripheral systems to respond to customer inquiries.
Both full time and part time positions available. Full time schedule falls within business hours of operation; Monday- Friday 8:00am - 7:00pm. Part time shifts include; 10:00am-2:00pm, 1:00pm-5:00pm, and 3:00pm - 7:00pm.
This is a temp position starting September 24th and anticipated to go through January 2020.
High school diploma or equivalent. Excellent interpersonal and telephone communication skills. Possess a high degree of tact, diplomacy, confidentiality, and professionalism when dealing with customers. Must be comfortable utilizing multiple transaction systems (both web based and in-house) simultaneously. Must receive Long Term Care Professional designation within 9 months of employment (in-house program and study time provided). Proficiency with Microsoft Outlook and Word required.
1+ years of experience as a Customer Service Representative. Basic knowledge of insurance products.
LTC Partners is an equal opportunity employer. Our company is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) federal contractor and committed to hiring veterans.
EOE Minorities / Females / Protected Veterans / Disabled