As the medical receptionist, you will efficiently, effectively and warmly serve patients by greeting and helping them, scheduling appointments, as well as providing exceptional customer service.
Responsibilities & Duties
Welcomes and greets patients and visitors.
Anticipates patient anxieties and answers patient questions both in person and over the phone.
Maintains reception area.
Communicates with back office staff upon patient arrival.
Notify physician if there are any schedule changes.
Assist in the creation of new patient welcome packets
Verifies patient demographics and insurance. information.
Manage patient portal messages.
Scans Radiology and Lab requisitions to patient files
Records outcome of reminder calls made to patients scheduled for procedures, radiology, labs and in-office appointments in gMed.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Helps patients in distress by responding to emergencies
Protects patients’ rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedure; reporting any needed changes.
Contributes to team efforts by accomplishing related results as needed.
Other duties as assigned.
HS Diploma/ GED required
At least 1 to 2 year of front desk reception experience in a medical setting
Excellent communication skills and multi-tasking skills in a fast paced environment.
Excellent organizational, interpersonal and decision- making skills
Ability to work with a high degree of accuracy and operate various office equipment necessary to perform job functions
Customer service experience
Computer literate, ability to type at least 40 WPM
Working knowledge of EMR system
Working knowledge of general office duties
About inSite Health Care Management
inSite Digestive Health Care, the largest gastroenterology medical group in California, with over 50 highly respected and experienced gastroenterologists and allied health professionals, invites those seeking a calling: to help improve the lives of the people in our communities and to better the future of healthcare. Guided by ethical values and transparency, we are a group of innovative healthcare professionals steadfast in our goals to provide high patient satisfaction and we welcome talent from all parts of the country who are interested in joining our patient centered gastroenterology group.