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Call Center Representative (Health Care)

inSite Digestive Health Care Glendale, CA
  • Expired: over a month ago. Applications are no longer accepted.

Founded in 2012, inSite Digestive Health Care (formerly known as Southern California Gastroenterology Associates) is the largest gastroenterology physician group in California. Our organization is committed to providing high quality, patient-centered care.

We are looking for a team-player with a can do attitude that is passionate about helping others and is easily approachable over the phone. Being in the call center allows our practices to focus on in-house patient care and direct phone calls to our centralized scheduling department. Our call center is located at our corporate office in Glendale, CA where we work hard to instill a positive culture open to inclusivity growth.

Responsibilities & Duties

  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

  • Demonstrates knowledge of the complete operation of switchboards and follows opening and closing switchboard procedures according to site-specific policies.

  • Handles all phases of telephone communications, including scheduling in-office appointments, CX appointments, radiology tests and obtains test authorizations.

  • Routes all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.

  • Handles all emergency calls appropriately according to site-specific policies.

  • Briefs Office Manager of all outstanding calls or information.

  • Maintains accurate directories of providers’ phone numbers.

  • Maintains accurate daily schedule and communicates as appropriate.

  • Maintains awareness of duties of each department in order to process calls efficiently.

  • Assists with checking-in and checking-out patients when needed.

  • Assists with prescription refills when needed.

  • Assists with room patients and taking vitals when needed.

  • Acts as translator as needed with patient visits and as requested by physicians.

  • Assists with entering information from Patient Information Form (PIF) to Athena system.

  • Requests patient records as needed for physicians.

  • Pages physicians with consults.

  • Reports urgently needed switchboard equipment repairs to Supervisor/Manager.

  • Adheres to safety policies and procedures at all times.

  • Uses, protects, and discloses patients’ protected health information according to HIPAA guidelines.

  • Perform other duties as assigned.

Qualifications

  • Bilingual (English and Spanish speaker)

  • 1-2 Call Center Experience Preferred

Required Skills

  • Have proper phone etiquette

  • Strong communication (written and verbal) skills

  • High level of customer service skills

  • Knowledge of health systems and medical terminology

  • Ability to work independently with minimal supervision

  • Maintain professionalism during stressful situations

inSite Digestive Health Care

Why Work Here?

Awesome Executive team, many opportunities for learning, great staff and colleagues!

inSite Digestive Health Care physicians are experts in the diagnosis and treatment of diseases of the gastrointestinal system, including those of the esophagus, stomach, colon, liver, small intestine, gallbladder, pancreas and biliary tract. Our association was formed to ensure that patients receive professional, innovative and compassionate care. With locations across all of California, inSite Digestive is here to meet all your gastroenterology needs. Some of the services we provide include colonoscopies, upper GI endoscopies, esophageal testing and more. A full list of our available services can be found on the services page. Our Mission: Through the collaborative and compassionate efforts of our board-certified physicians and staff, inSite Digestive Health Care seeks to deliver high quality, cost-effective and patient-centered care for digestive diseases and disorders. Our Vision: inSite Digestive Health Care combines the talent and resources of its medical professionals and support staff to achieve excellence in healthcare delivery. It applies cutting-edge technology and information systems to enhance communication with patients, standardize office procedures, benchmark best practices and demonstrate quality. The organization utilizes the wide spectrum of services available to address gastrointestinal health with a special focus on preventative care. Our Organizational Values: inSite Digestive Health Care is dedicated to providing quality care with P.R.I.D.E. Professionalism Respect for patients, employees, and vendors Innovative healthcare solutions Dedication to patient satisfaction Ethical values guided by integrity and transparency

Address

Glendale, CA
USA