We are dedicated to providing installation of reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. Providing a great customer experience is what we strive to do here at Illowa Cable. But we has more to offer including – competitive pay, a fun work environment and career advancement opportunities. Many of our supervisors and managers began on our front lines answering calls or performing customer installations. We believe diversity is our greatest strength. Illowa Cable is proud to be an equal employment opportunity and an affirmative action employer.
Works outside or inside customer’s home or business to complete installations and repairs.
Regularly climbs ladders and works on rooftops while performing installations and repairs.
Troubleshoots by attempting to identify and remedy sources of internet, video and telephone service or customer-perceived problems.
Prepares for daily work assignments by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
Maintains truck and other equipment per service requirements and safety guidelines.
Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.
Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns.
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment.
Educates customers on the features and functionality of installed products
Explains waivers, agreements, and customer release forms.
Cleans work area upon completion of job.
Participates in team meetings as scheduled.
Applies knowledge and skills acquired through training to relevant aspects of work activities.
Completes paperwork accurately, and reports and records work order status updates as required through various methods or media.
Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed.
Follows all Company standard procedures, policies and safety practices in the course of performing work activities.
Performs other duties as assigned.
High school diploma or GED equivalent preferred; post-high school education a plus
Minimum 18 years of age
Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy
Excellent customer service, time management, and decision-making skills
Working knowledge of PC and MS Office products
Ability to pass drug and background check
Bilingual in English/Spanish a plus