We have an exciting opportunity at our Fortune 100 client for a Community Program Manager for our client's industry-leading Collaboration Platform. This is a remote role (work from home!) and is a long-term opportunity (up to 2 years) with possibility of conversion to perm for the right candidate. iTalent offers medical benefits, 401k and more! Direct W2 candidates only please (we are not able to offer sponsorship at this time) **no third party or vendor submissions please**
JOB ID: 73520
About the Team:
You will be a part of the Digital Experiences and Enablement team, in the client's Collaboration business unit, reporting to our Industry Adoption Manager.
You will partner with the broader community management team of the client, to manage the collaboration presence and representation.
You will connect with Business Unit/Engineering leads to ensure their participation and presence interacting with customers.
Most importantly, you will directly interface with customers to ensure they have a positive experience communicating with the client.
About the Role:
You will lead the creation, community-building, and continuous improvement of new specialized influencer, maven and ambassador groups for collaboration products at client. Our collaboration platform has millions of users, and we need your help fostering a bustling influencer community.
You will help facilitate relationships and communication between our top-priority customers and partners, to help them access the resources and personnel they need for the best experience supporting our collaboration platform. Also, you will help grow a new credential program to represent education status for our highest levels of masters.
This is a pivotal time in our business, to migrate a 2200+ person Ambassador group out of a private group messaging forum and encourage their involvement in a searchable, online community, allowing for growth.
You will help grow and manage our loyalty programs, where customers come to get specialized resources and early access to product trials and information. You will help connect across different product areas to bring the latest news and resources to our community members. Again, the biggest part of this job will be facilitating conversation and relationships.
- Create and maintain the program management of our loyalty programs
- Partner in the development of a new education credential for top client's mavens
- Promote participation in the loyalty spaces internally and externally
- Work with our analytics partners to quantitatively measure and manage success
- Manage live community meetups, over videoconferencing with client's collaboration platform
As you will be crucial to the growth of these programs, we are seeking someone skilled with project planning and relationship building. Most importantly, we are seeking someone execution oriented.
Our #1 goal is to hire someone with demonstrated expertise in collaboration products.