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Customer Success Specialist
Bellevue, WA
  • $67,000 to $70,000 Yearly
  • Full-Time
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Job Description competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

About Ace Metrix, an iSpot Company

Ace Metrix, an iSpot Company, measures the impact of video advertising across TV and digital. We provide the technology, tools and insights that enable advertisers, agencies, and publishers to identify how and why video creative works with viewers. We are a technology company that provides research insight versus a research company that dabbles in technology. This core difference allows us to deliver higher quality metrics with competitive context in near real-time – and do it more cost effectively.

About You

You are a people-person with work experience and transferable skills in working in a client-facing role. You are comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service client accounts.

You are:

  • A proactive communicator: You are extremely responsive and effective with both written and verbal communication
  • Highly organized and detail oriented: You pay close attention to textual detail while processing information
  • A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems
  • An analytical storyteller: You posses numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications
  • A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions
  • Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve

What You Will Do

You will work with a dedicated team on assigned client accounts on day-to-day maintenance and support.

  • Partner with broader team to professionally handle incoming customer requests and ensure issues are resolved both promptly and thoroughly
  • Collaborate across the organization, including Data Science, Custom Analytics, Product and Sales, as a customer advocate to ensure resolution and delivery on requests
  • Extract data insights from the iSpot/Ace platform and generate unique and compelling insights for customers as needed
  • Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV media attribution and optimization
  • Prepare weekly, monthly, and ad hoc client deliverables
  • Utilize appropriate resource materials to interpret, respond to and resolve customer inquiries and problems effectively and accurately
  • Support team requests for presentation and training documentation for client needs
  • Work with operations to upload client creatives for testing
  • JIRA ticketing and management for a variety of projects
  • Interfacing with client team(s) and agency as applicable
  • Account setup
  • User Setup
  • Annual user audit
  • Data analysis for QBRs and larger reporting/analysis
  • Billing routing (as needed)
  • Gainsight and Salesforce maintenance per assigned account including contacts, logging meeting notes etc.
  • Assistance with scheduling large meetings with client/agency teams

Tools You Will Use

  • Atlassian Suite: Confluence, JIRA, and Slack
  • CRM Tools: Salesforce/Gainsight and Highspot
  • Google Suite
  • Microsoft Office Suite, with a heavy emphasis on Excel and PowerPoint
  • Chorus


  • Bachelor's degree or equivalent
  • 1-3 years of market research, marketing, advertising, or related experience preferred
  • Knowledge of market research principals preferred but not required
  • Los Angeles area is preferred but will consider remote

Target cash compensation range: $67,000-70,000 USD Annually

This role's variable compensation is based on quarterly targets and is paid quarterly at a base/variable split.

We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

For more information on total rewards package, go HERE

Hybrid & Flexible Workplace Policy

iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.

Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.


If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway! is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.

California Residents applying for positions at can access our California Consumer Privacy Act here.


Bellevue, WA



Posted date

Over a month ago
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