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IT OPERATIONS SUPPORT WITH 911 / Emergency Centers Experience JT2UX

iSphere
Indianapolis, IN
  • Posted: over a month ago
  • Contractor
  • Benefits: medical, 401k,
Job Description

iSphere is seeking a Technical Customer Operations Support consultant for a 6+ month opportunity in downtown Indianapolis. Our contractor will provide tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives.

 

• 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

• 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users.

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment.

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

• Experience with Public Safety Applications including CAD and Mobile

• Experience with Virtualization software

• Experienced with Network Load Balancing (NLB) and Clustering

• Experience with hardware blades and Storage Area Networks (SAN); HP preferred

• Experience with firewalls and routers; Fortigate preferred

• Familiarity with JavaScript, .NET, ESRI 10.X and XML

• Ability to troubleshoot application system issues including hardware, network and third-party components

 

iSphere provides our potential consultants with direct access to top area clients and decision makers frequently resulting in a quicker interview and hiring process. For our selected candidates, our recruiters provide resume and career coaching, interview preparation, knowledge of local compensation trends, and try to get to know you as a person all while providing as clear and consistent communication with you as possible.

Many of our consulting roles offer the possibility to transition to staff assignments with our client companies for those candidates that are interested and can serve as an excellent chance to try an environment out before making a long-term career commitment to an organization.

iSphere offers several choices of major medical plans as well as the opportunity to participate in 401K and profit sharing plans.

Client access, flexibility, and support for your long-term goals; get more at iSphere

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About iSphere

Building on a foundation of individual care and commitment for over 20 years, iSphere continues to grow by setting the standard for better service to both our IT consultants and the clients we serve.

As Corporate and Government solution strategists and architects, iSphere provides innovative products, professional services, and staff to help private and public sector clients achieve their goals and transform their technology driven business models. Clients partner with us to deliver successful business-IT strategy, top technology systems and bright IT talent.

Partners to the energy and financial trading, healthcare, education, and government sectors, iSphere’s team of skilled consultants are experts at solving business and technology challenges with advanced IT solutions.

With an unflagging work ethic, a cohesive team, and a passion for innovative service and solutions, our clients know they can depend on iSphere.

Company Description
iSphere provides our potential consultants with direct access to top area clients and decision makers frequently resulting in a quicker interview and hiring process. For our selected candidates, our recruiters provide resume and career coaching, interview preparation, knowledge of local compensation trends, and try to get to know you as a person all while providing as clear and consistent communication with you as possible.

Many of our consulting roles offer the possibility to transition to staff assignments with our client companies for those candidates that are interested and can serve as an excellent chance to try an environment out before making a long-term career commitment to an organization.

iSphere offers several choices of major medical plans as well as the opportunity to participate in 401K and profit sharing plans.
Client access, flexibility, and support for your long-term goals; get more at iSphere
----------------------
About iSphere
Building on a foundation of individual care and commitment for over 20 years, iSphere continues to grow by setting the standard for better service to both our IT consultants and the clients we serve.

As Corporate and Government solution strategists and architects, iSphere provides innovative products, professional services, and staff to help private and public sector clients achieve their goals and transform their technology driven business models. Clients partner with us to deliver successful business-IT strategy, top technology systems and bright IT talent.

Partners to the energy and financial trading, healthcare, education, and government sectors, iSphere’s team of skilled consultants are experts at solving business and technology challenges with advanced IT solutions.

With an unflagging work ethic, a cohesive team, and a passion for innovative service and solutions, our clients know they can depend on iSphere.

iSphere

Address

Indianapolis, IN
USA

Industry

Technology

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