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Medical Insurance Customer Service Agent

iQor Bethlehem, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
We are searching for polite, professional Work At Home Medical Insurance Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Medical Insurance Customer Service Agents will handle a high volume of inbound calls and should seek to create a positive experience for each caller.  The Medical Customer Service Call Center Agent will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Target Date to Hire: 
November 16, 2020
  • Answer inbound calls from our clients customers regarding medical benefits, and medical coverage.
  • Take payments from customers.
  • Ability to use customer systems
  • Responsible for best demonstrated practices for productivity enhancements.
Work At Home Requirements
  • Agents must attend onsite training for a total of 4 weeks from 8:30 am-5:00 pm, Monday - Friday
  • Agents must work a total of 90 days on site before work from home is approved
  • Must be flexible to work varies shifts from 8:00 am – 8:00 pm
  • High School diploma or general education degree(GED) is required
  • Must be able to pass background screening and drug test screening
  • Experience with/knowledge of Medical billing is a plus
  • Must have excellent voice quality and present a professional demeanor and ability to maintain a  helpful and knowledgeable tone on all calls handled
  • Must show empathy and understanding when speaking with callers, particularly those reporting losses
  • Strong computer and system navigation skills required
  • Agents may work in a variety of systems in order to assist callers
  • Excellent written communication skills required, such as grammar, punctuation, correct sentence structure 

iQor is an AA/EEO employer. M/F/VETS/Disabled. 



    Bethlehem, PA