Our Agents are responsible for a variety of different calls including:
- Handling inbound customer service calls
- Processing inbound sales calls
- Answering technical support inquires via incoming calls, chat or email
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Performs other duties as assigned
- Previous Call Center or Customer Service experience required.
- Ability to develop rapport and demonstrate a caring attitude.
- Excellent data entry and internet navigation skills.
- Clear, distinct oral and written communication skills.
- Must be detail oriented.
- Dynamic interpersonal and judgment skills.
- Professional demeanor and dependable work ethic.
Ability to work in a fast-paced environment and multi-task