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Inside Sales Customer Service Specialist - 20714

iMPact Business Group
Grand Rapids, MI
  • Posted: over a month ago
  • $20 to $22 Hourly
  • Full-Time
  • Benefits: dental, medical, vision,
Job Description

Job Description

Our manufacturing client in the Greater Grand Rapids, MI area is seeking a robust Inside Sales Customer Service Specialist for direct hire.

 

This position will involve:

  • Facilitate order fulfillment process from order receipt through delivery 
  • Obtain freight quotes and schedule shipments with logistics providers
  • Create and manage customer quotations
  • Address customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
  • Field customer feedback, track, and forward to the appropriate internal team(s)
  • Database management for the creation of new parts, price changes, and customer master files
  • Facilitate the procurement process including reviewing incoming and outgoing orders for accuracy, adjusting as needed, and informing the appropriate contact
  • Provide internal team members with system data and external information upon request

Job Requirements

  • 3 - 5 years of customer service experience in a manufacturing environment
  • Bachelor's degree preferred, or 5+ years of relevant work experience
  • Manufacturing ERP system experience
    1. Infor, CloudSuite Industrial or Sytline experience is a plus 
  • Strong attention to detail
  • Problem solver with the ability to use critical thinking skills
  • Exemplary verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Promotes improvement both within themselves and within the company
  • Shows ambition for learning new skills
  • Self-motivated
  • Fluent in Microsoft Office Products
Company Description
Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.

iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential.

Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!

Contact us today to learn more:
*** Grand Rapids, Michigan: 616.254.8586
*** Tampa, Florida: 813.463.8850
*** www.impactbusinessgroup.com
*** Chat with us live: https://lc.chat/now/8608604/

iMPact Business Group

Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management. iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference! Contact us today to learn more: *** Grand Rapids, Michigan: 616.254.8586 *** Tampa, Florida: 813.463.8850 *** www.impactbusinessgroup.com *** Chat with us live: https://lc.chat/now/8608604/

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Grand Rapids, MI
USA

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Business

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