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Customer Success Representative

iHire Frederick, MD

  • Posted: May 14, 2021
  • Full-Time

iHire, an award-winning career platform, is seeking a Customer Success Representative to join our team. We are growing at a rapid pace and seek conscientious employees to help us continue to thrive in this exciting market. 

We’d like to hear from you if you are energized by working in a face-paced, dynamic call-center environment.  We are a Great Place to Work-Certified™ company with a nationally recognized workplace culture. 

What You Will Do: 

  • After being trained on the iHire Customer Relationship Management (CRM) platform, you’ll provide customer service and technical support through direct interaction with end-users of iHire’s 57 niche job boards.
  • Provide excellent customer service via phone, email, and through the iHire CRM platform.
  • Verify and review job postings, adding company branding to our platform. 

What You Will Bring: 

  • Excellent interpersonal skills with the ability to communicate effectively with customers and co-workers.
  • Willingness to problem solve and resolve conflicts.
  • Professional and friendly phone voice.
  • Knowledge of Outlook or other email programs.
  • Knowledge of customer relationship management systems.
  • Typing skills of 60 wpm.
  • Work from home environment, free from distraction.

Why You’ll Love iHire: 

  • We offer a competitive salary plus an exceptional benefits package including generous PTO, flextime, comprehensive health benefits, professional development opportunities, matching 401(k), and more!
  • Enjoy a collaborative, fun, and flexible (and currently remote) work environment – we’ll even provide you with the equipment you need as well as a monthly internet stipend.

Who We Are: 

iHire has been in business for more than 20 years (and counting), helping job seekers just like you find great opportunities in their industry. But iHire isn’t your average company. We value passion, ability, enthusiasm, and dedication. And, we provide a flexible environment where the best employees can thrive, grow with us, and become leaders while maintaining a healthy work/life balance.

Although we’ve temporarily exchanged our famously stocked breakroom and in-person social events for virtual happy hours and “Zoom” Pictionary, you’ll quickly find out why iHire is a great place to work – even when working remotely!

Our goal is to be a diverse workforce that is representative of our clients and communities. We strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, people of all ages, and veterans to apply. We are committed to building a team that is inclusive of a variety of backgrounds and perspectives.


Employment Type: Full Time
Bonus/Commission: No

iHire

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Frederick, MD
21701 USA

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Business

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