Contact Center Agent

The #1 reason why people love working at iGo?  “The Culture!”

iGo has an amazing company culture!  We do high-quality professional work but without the corporate atmosphere.  We are looking to expand our team rapidly well into 2022 and we are searching for dynamic, professional Customer Service Contact Center Agents.   We are in the business of booking home inspections for people across the country who are purchasing homes.   We represent our home inspection company clients by providing remarkable service via phone and helping home buyers with the most important transaction of their lives.  

Overview:

• Annual salary $22,000-40,000 plus commission
• Paid Training
• Ongoing Monthly Bonus Potential
• Full Medical Benefits, ancillary benefits after 15 days
• 401K 
• Paid Time Off  & Floating Holidays (10+ days per year)
• Comfortable Work Environment
• Growth Potential - Advance your career with iGo
• Flexible Schedules and Preferred Shifts available!
• Remote and office-based positions available

RESPONSIBILITIES:

• Answering incoming calls
• Scheduling home inspections accurately and efficiently
• Recording customer information within our customer service database
• Engaging with clients in a friendly and professional manner while actively listening to their concerns
• Educating callers on additional inspection services and their benefits
• Collaborating with management teams to stay updated on new services and policies
• Other duties as requested

REQUIREMENTS:

• Must have the ability to work independently and in a team environment
• Personable on the phone!  Must have strong verbal and written communication skills
• Problem-solving skills
• Ability to maintain accuracy and quality standards
• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent
• Ability to multi-task