Sales Support Specialist
- Expired: over a month ago. Applications are no longer accepted.
Together We Achieve:
iDesign began in 1974 as a housewares design company with a core goal in mind – to offer innovative storage products for the home at a reasonable price.
Based in Solon, Ohio, just outside of Cleveland. We have grown to be a global leader in housewares with distribution facilities in NorthEast Ohio, Europe, China and Japan. We sell to over 100 countries across multiple continents.
Our mission is to make everyday living easier with innovative products designed to help people organize and enhance their home with style your space. your life. simplified.
Why we love working here
When you join iDesign, you’ll instantly become a part of a company that has a strong commitment to its employees. From our friendly, flexible business casual work environment to our excellent benefits, we take care of the people who make us strong.
If you’re looking for a challenging work environment that recognizes your contributions, the ability to make a difference and the opportunity to grow personally and professionally, iDesign has a spot for you!
Together We Achieve!
What’s to love
The perks of being a member of our team don’t stop at collaborating with great people on innovative and customer centric projects. We host corporate challenges, summer picnics and volunteer opportunities. Here are a few more perks for you:
- Performance-based bonus program
- Remote work, flexible work schedules & summer hours
- Company paid medical coverage
- Paid Maternity/Paternity Leave
- Pet insurance
- Professional development, training and growth opportunities
- Healthy work-life balance
- 401(k) plan and profit sharing
- Paid time off plans, including 10 paid holidays and a floating holiday
- Discounted product
- Holiday Party
- Employee Appreciation Celebration: Weeklong activities, free meals & bonus
We are encouraged & motivated to develop an authentic, genuine, & humanistic corporate culture of caring founded on the principles of emotional connection, diversity & inclusion, empowerment, empathy, self-actualization, & team achievement.
What You Will Do
Complete retailer Quote Forms, Product Specification Forms and Product Picture Requests
Manage Customer Price Books and work with Customer Service to keep up to date
Review and update item forecast as needed
Labels and Shipping Marks Creation
Work with retailer to understand Label Requirements for new items
Work with retailer to review and approve New Label Templates
Create Shipping Marks File to communicate label needs for each order
Clean order files to full cartons/ container loads when necessary
Prepare material specification sheets for orders as needed
Manage Monthly Open Orders report ( this is not an order process role, but experience in this area is required)
Work with Customer Service Team and Supply Chain to ensure orders ship on time
Process and manage Dummy Orders for new programs
Manage marketing campaigns requests from customer or Director
Have a full understanding of programs, contacts and requirements for each account to be able to provide assistant to the account and Director as needed with other duties
What You Need To Success
1-3 years in consumer goods a MUST
1-3 years of experience in international customer service or international sales support
Experience working with international orders and import labels
Bilingual (Spanish and English)
iDesign is based in Solon, Ohio, just outside of Cleveland. We have grown to be a global leader in housewares with distribution facilities in North East Ohio, Europe, China and Japan. We sell to over 100 countries across multiple continents.
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