Call Center Specialist

firstPRO 360 is seeking several Call Center Specialists in the Windy Hill Road area. If you have outstanding customer service skills and believe in going over and beyond for customers - this is the opportunity for you!! Must have stable job history and current call center experience.

The Customer Care Associate II is responsible for helping internal and external customers with questions or concerns regarding customer accounts. Responding to e-mails, calls, and web inquiries, the individual has a knowledge of company products, and published materials/secondary resources to address routine operational inquiries.

Job Duties

• Monitor and resolve problems, questions, and/or inquiries from external customers as well as Sales team members (among others) regarding customer account details (e.g., one-off changes to orders, requests for delivery information, and inquiries for relevant documents).
• Send incoming non-customer care e-mails/calls/e-inquiries to other parts of the Business Services (e.g., Accounts Payable (AP) and Accounts Receivable (AR))
• Build, maintain, and demonstrate an in-depth working knowledge of all technology and/or reports required to support customer requests.
• Schedule route changes and goods/product pick-up (e.g., warehouse breakage, customer un-saleable, and return authorizations) to support delivery and sales associates.
• Track/update required documentation and submit payment to ensure customer licenses are renewed/updated in a timely manner.
• Verify/validate incoming information from potential new customers
• Edit existing customer/account information to ensure accurate and timely changes to relevant information are documented appropriately.
• Work collaboratively with other internal team members and customers as needed to obtain required information and share results with appropriate stakeholders

Requirements:

• 3-5 years’ experience in call center
• Experience with Salesforce
• Customer Service Expert
• Customer service approach