Come be part of a team where you will have the opportunity to learn and grow in a fun, flexible and creative environment.
We’re looking for driven, resourceful, critical thinkers who demonstrate initiative, don’t shy away from a challenge, are willing to go above and beyond the status quo, and thrive under pressure.
What’s this job all about?
The Client Success Team (CST) will be responsible for client support of our Online Enrollment / HRIS platforms and will be expected to:
- Maintain thorough and current knowledge of company offered products, services and procedures.
- Serve as the main contact for designated clients throughout new implementations & for ongoing support.
- Provide timely and accurate resolution to online enrollment and benefits administration issues.
- Develop and maintain strong relationships with coworkers, clients, brokers, and carriers.
- Positively represent ebm to clients to help the satisfy company retention, growth and profitability goals.
What are the perks?
- Health & Wellness Benefits: Medical, dental & vision insurance, HSA contribution, and employee wellness/fitness program
- Financial Benefits: Life and AD&D insurance, 401(k) program with company match, bonus potential
- Work/Life Balance: Paid company holidays, paid time off, social gatherings/parties held several times per year
- Cultural Perks: Professional development opportunities, relaxed business casual dress, free snacks, coffee & tea, and a fridge packed with cold drinks provided daily
What’s next? After submitting your resume, you’ll be contacted to schedule an assessment test as the first step in our candidate selection process.