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IT Field Service Technician II

eXcell Denver, CO
  • Expired: over a month ago. Applications are no longer accepted.
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

The IT Field Support Tech position will provide break-fix and project support for printers, desktop PCs, project support, and upgrading Windows operating systems at various client locations. Systems may be POS systems or desktop / laptop units.

TOP 2 required skills for the role are 1. Good Communication and 2. Hardware Repair skills. CompTIA A+ and OEM certifications considered a plus.

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
  • Documents, maintains, upgrades, or replaces hardware and software systems
  • Supports and maintains user account information including rights, security, and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
  • Works under general supervision
  • 1-5 years of field dispatch experience required
  • Hardware support skills required
  • Experience reimaging and updating OS software and transfer data as required
  • Good communication skills
  • Must be able to follow written instructions
  • Deskside customer service support experience
  • Experience with installation of Home Smart Devices a plus
  • Experience and judgment to plan and accomplish goals
  • A certain degree of creativity and latitude required
  • Reliable Transportation (driving position – reimbursed accordingly)
  • Overtime and on-call may be required
  • May require an Associate Degree or equivalent
  • CompTIA A+ and/or other certifications preferred

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit



Denver, CO
80202 USA