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Service Desk Manager (Systems and SharePoint Systems Administration)

  • Expired: over a month ago. Applications are no longer accepted.

eTRANSERVICES offers exciting employment opportunities for individuals looking for a dynamic, fast-paced, growth-oriented, work environment with a developmental career path. You will find a place where other people share your drive, motivation, and passion to make a real impact on the future of the company. As a member of our team, you will be instrumental in the delivery of (1) Systems Engineering & Integration Services; (2) Information Technology Services; (3) Information Assurance & Cyber Security Services; (4) Cloud Services; (5) Business Services and (6) Products. As a smaller, high-growth company, expectations are high, as are the rewards for hard work and results. We are committed to our employees, our customers, the quality of our services and products along with the continued dedication to our growth strategy.


1. Provide user assistance and trading associated with SharePoint, Systems Administration, and Azure Cloud Services

1. Operate and maintain and maintain on-premise and cloud-based systems

2. Responsible for onsite supporting SharePoint 2010 to SharePoint 2016 Cloud Service desk operations

3. Identify and implement innovations in Systems Admin capabilities to improve current Service Desk capabilities

Job Description:

Service Desk Support Tasks: This requirement applies to all customer requirements. Support Standards: (1) Provide initial 15-minute response, (2) Maintain detailed Service Desk Logs in accordance with minimum requirements in, report provided monthly. (3) Escalate to COR inactive tickets within 5 days. The Service Desk Manager shall maintain a Service Desk that responds to submitted questions and trouble tickets. A Microsoft System Center Service Manager is the application provided by the Government. The Service Desk Manager shall provide a 15-minute written response to initial Service Desk Trouble Calls/Tickets during normal business hours. Responses to Service tickets received after normal business hours will be acknowledged in writing within the first hour of the next business day. Service tickets not resolved within 24 hours shall be reported to the COR.

The Service Desk Manager shall maintain a Service Desk Log to track progress and the status of user submitted issues.

The SharePoint System Administrator (Service Desk) shall possess SharePoint and Systems Administrator skills and certifications (Security+ CE) to provide 100% of the help desk support for the Service Desk and all SharePoint applications implemented to support the environment. These requirements include but are not limited to: interpersonal skills, technical analytical and critical thinking skills, scope analysis, and technical experience with current SharePoint and SQL Server services, and Cloud Services. Support the operation and maintenance related hardware, System/Data Back-up/Restoration Services, Cloud Storage Services at 97% availability. Make recommendations for system modernization, performance monitoring, capacity planning, problem resolution, infrastructure software deployment, application software deployment, configuration/patch management, version updates, and incident response, and expansion to meet mission requirements IAW established governing agreements.

The Service Desk Manager provides support to include: software integration, web parts integration, site creation, workflow creation, managing permissions, testing/validation of application functionality, assessments, recommendations to configuration control board, calendaring, troubleshooting SharePoint site collection issues, operating Help Desk, integrating key performance indicators, implementing data reporting services retrieval views, version updates, and user training.

Education: 4-year college degree in a related field or equivalent years of experience

Certification(s): (1) Meet DoD 8570.01M Baseline Certification Requirement and DoD Summary of IA Qualification Requirements: IAT Level II and Commuting Environment Certification (One of the following certifications Security+ CE (preferred), CCNA Security, CySA+, GICSP, GSEC or SSCP).

(2) A SharePoint Admin and Microsoft Azure Certification

Security: SECRET clearance or the ability to obtain one in 30 days.


Why Work Here?

Great CEO; Great team environment; opportunity to cross-train, which leads to limitless growth!

eTRANSERVICES provides enterprise TRANsformational SERVICES to our U.S. federal government and for state and local agency clients by helping them solve their business and technology challenges with innovative thinking, repeatable processes, and outcome-based solutions while leveraging the appropriate technologies. Our outcomes enable our clients to save money, increase efficiency, effectiveness, and contribute towards the greater enterprise using our franchised methodology for service delivery. Our core competencies are (1) Systems Engineering & Integration Services; (2) Information Technology Services; (3) Information Assurance & Cyber Security Services; (4) Cloud Services; (5) Business Services and (6) Products.


Newport News, VA