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Customer Support Specialist

eShow
Hoffman Estates, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

THE EVENT INDUSTRY NEEDS YOU!

Are you passionate about offering great customer service, want to work in the event industry, and love technology?

eShow a global leader in event management and production solutions is looking to add a motivated Customer Support Specialist to the team.

Position Description

The Customer Support Specialist will support clients with product questions and technical issues. Candidates should have excellent customer service and project management skills.

JOB REQUIREMENTS AND RESPONSIBILITIES:

  • Build and maintain client relationships via telephone, email, screen share, and face-to-face communication.

  • Drive, set, lead and recap weekly client meetings, including agenda creation, action items, and appropriate timelines and deadlines

  • Set day-to-day expectations with client using clear and concise communication

  • Spearhead the appropriate documentation for the planning process on each of your events, and communicate this to our clients and internal team members.

  • Continual communication with your team on the ongoing development of these communication tools, using eShow best practices

  • Ongoing communication of these deliverables to your clients, including driving the overall event timeline

  • Handle escalation issues and manages to de-escalation

  • Coordinate with outside departments including Creative Services and Developers to meet client deadlines.

CUSTOMER SERVICE SKILLS:

  • Provide exceptional customer service to all clients by listening to and assisting clients while exceeding their needs, as well as demonstrating an excellent knowledge of eShow products.

  • Service clients, including understanding the nature of client inquiries, determining next steps, and pursuing issues to successful and prompt completion.

  • Assist the client with understanding best practices where applicable in order to help deter from bad decisions early in the event lifecycle.

  • Ability to understand customer’s profile including unique service requirements, expectations & business/industry segment.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Minimum Experience:

  • Previous project and/or client management experience

  • Excellent computer and technology skills

  • Bachelor’s degree is preferred

  • Heavy use of MS Word, Excel and PowerPoint

  • Development of attainable timelines for each event

  • Strong attention to detail and follow-through

  • Excellent written and verbal communication skills

  • Ability to multi-task and manage multiple client deadlines

  • Strong analysis and judgment skills

  • Work well in a team environment

Company Description
Founded in 1996, eShow has helped Event Managers and personnel run thousands of events worldwide. Our goal is to not only provide our clients with the tools they need for their events; but to drive our clients to innovate how they promote, sell, manage, and implement their events. Our business model is simple: eShow builds relationships and long-term success stories by providing our clients with excellent products and services. We do not believe in high priced or gimmicky, one-shot deals.

The real power of eShow comes from the synergy that has been developed between all our tools and web-based products. Because of this, eShow provides its clients unique advantages that are unmatched in the industry, including powerful value-added services such as free customization, feature development, and green products and suggestions, as well as advanced add-on services like website management, exhibit sales support, and onsite support.

eShow’s breadth and depth of experience means you enjoy a fully integrated, customized, and branded experience where every aspect of your event is managed and complemented with an equally strong counterpart. All of this is supported by a team that truly understands how an event is produced, from conception to planning, to those inevitable fourteen-hour days executing your event on the show floor, and finally wrap up.

In this time of “finding the new normal”, we are taking what we have learned over the last 24 years and are helping our clients pivot to their new normal. We are taking the many face-to-face event experiences we have and are helping the event industry pivot to all three event models: in-person, digital/virtual, and hybrid event spaces. At eShow, we focus on the full event experience, no matter what that looks like. This means eShow considers every step along the way including registration, networking, accessing sessions, making purchases, and even visiting the expo hall. We understand what it takes to make a great in-person event, take those same aspects, and roll them up into a seamless online event.

For additional information, please visit https://www.goeshow.com

eShow

Why Work Here?
Friendly, corporate environment with potential for growth and career advancement.

Founded in 1996, eShow has helped Event Managers and personnel run thousands of events worldwide. Our goal is to not only provide our clients with the tools they need for their events; but to drive our clients to innovate how they promote, sell, manage, and implement their events. Our business model is simple: eShow builds relationships and long-term success stories by providing our clients with excellent products and services. We do not believe in high priced or gimmicky, one-shot deals. The real power of eShow comes from the synergy that has been developed between all our tools and web-based products. Because of this, eShow provides its clients unique advantages that are unmatched in the industry, including powerful value-added services such as free customization, feature development, and green products and suggestions, as well as advanced add-on services like website management, exhibit sales support, and onsite support. eShow’s breadth and depth of experience means you enjoy a fully integrated, customized, and branded experience where every aspect of your event is managed and complemented with an equally strong counterpart. All of this is supported by a team that truly understands how an event is produced, from conception to planning, to those inevitable fourteen-hour days executing your event on the show floor, and finally wrap up. In this time of “finding the new normal”, we are taking what we have learned over the last 24 years and are helping our clients pivot to their new normal. We are taking the many face-to-face event experiences we have and are helping the event industry pivot to all three event models: in-person, digital/virtual, and hybrid event spaces. At eShow, we focus on the full event experience, no matter what that looks like. This means eShow considers every step along the way including registration, networking, accessing sessions, making purchases, and even visiting the expo hall. We understand what it takes to make a great in-person event, take those same aspects, and roll them up into a seamless online event. For additional information, please visit https://www.goeshow.com

Address

5 Executive Ct

Hoffman Estates, IL
USA

Industry

Business

Website

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