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Client Success Manager

eSUB Construction Software San Diego, CA

  • Posted: 3 days ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision
Job Description

Position Title: Client Success Manager

FLSA Status: Exempt

Position Type: Full-Time

Department Name: Client Success

Supervisor’s Title: VP, Client Success

 

Why eSub?

If you're bold in your pursuits and passionate about change, then this might be the environment for you! eSUB provides world class, venture backed SaaS and mobile project management solutions to the skilled trades that build projects like the Freedom Towers, airports, major ballparks and tech campuses of the world. If you desire to be mentored by proven executives and collaborate with connected teams, consider joining our team.

 

Purpose of position:

eSUB is looking for a highly motivated, success driven Customer Success Manager to own a portfolio of existing clients. The Customer Success Manger monitors and manages a client’s success throughout their lifecycle. Actively reaching out to clients and reviewing activity metrics will be the foundation of a successful Client Success Manger. The Client Success Manager will work hand in hand with, Trainers, Support, and Account Management to ensure the success of our clients.

 

Essential Functions:

  • Ensuring client’s realize subscription value and maximize its usage

  • Educating client’s on new and additional products

  • Developing meaningful customer relationships

  • Championing their customer’s within eSUB

 

Preferred Education and Experience:

  • Strong problem solving and team building experience

  • Salesforce.com experience is a plus

  • 2-5 years in a Customer Success/Service

  • SaaS experience

  • Bachelor’s degree or equivalent

 

Personal and Professional Characteristics:

  • The candidate must possess a "passion for excelling", and demonstrate it daily

  • Outgoing personality with excellent phone and email skills

  • You’re a team player, you help others when you can, and ask for help when you need it

  • Have a professional demeanor and are polished communication skills

  • Outgoing personality with excellent phone, email and communication skills

 

Supervisory Responsibility:

This position has no supervisor responsibility

 

Work Environment:

This position is a 100% remote position and requires the individual to work virtually from their home.

Physical Demands:

  • Talking/Hearing Over Phone & In Person 50%

  • Sitting 90%

  • Frequent Alpha/Numeric Keyboarding 90%

  • Ability to View Computer Monitor 90%

  • Take Notes in Written Form 10%


Position Type/Expected Hours of Work:

This is a full-time position. Days of work are Monday through Friday. Our teams core hours are 10am to 3pm with flexibility to arrive before or after rush hour as you prefer. Occasional evening and weekend work may be required as job duties demand.

 

Travel

This position requires no regular travel. Travel will be on an on demand basis as may be needed for training purposes.

 

Additional Eligibility Qualifications:

Must submit to a background check as a contingency for the position.

Work Authorization/Security Clearance (if applicable):

Must be authorized to work in the United States. Each candidate is required to comply with federal and local laws and authorization will be checked through E-verify.

 

AAP/EEO Statement:

eSUB, Inc prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Description
If you're bold in your pursuits and passionate about change, then this might be the environment for you! eSUB provides world class, venture backed SaaS and mobile project management solutions to the skilled trades that build projects like the Freedom Towers, airports, major ballparks and tech campuses of the world. If you desire to be mentored by proven executives and collaborate with connected teams, consider joining our team.

eSUB Construction Software

Why Work Here?
Excellence, leadership, collaboration and fun. We're disrupting a trillion dollar industry and having a blast in the process!

If you're bold in your pursuits and passionate about change, then this might be the environment for you! eSUB provides world class, venture backed SaaS and mobile project management solutions to the skilled trades that build projects like the Freedom Towers, airports, major ballparks and tech campuses of the world. If you desire to be mentored by proven executives and collaborate with connected teams, consider joining our team.

eSUB Construction Software's Logo

Address

San Diego, CA
USA

Industry

Business

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