Technical Support (702239)
ePATHUSA Inc
Fredericksburg, VA
- Expired: over a month ago. Applications are no longer accepted.
Job Description
Requirements Skill
Required / Desired
Amount
of Experience
Candidate
5
Years
5
Years
5
Years
5
Years
5
Years
5
Years
5
Years
5
Years
Seeking Technical support with extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Requirements Skill
Required / Desired
Amount
of Experience
Candidate
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
Required5
Years
Skill in troubleshooting tools and managing and administering desktops and wireless devices
Required5
Years
Ability to communicate effectively verbally and in writing with individuals and groups.
Required5
Years
Strong Customer Service skills that include a “customer first” attitude.
Required5
Years
Position is responsible for agency-specific end user support throughout the state of Virginia.
Required5
Years
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Required5
Years
Troubleshoot hardware and software issues.
Required5
Years
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
Highly desired5
Years
ePATHUSA Inc
Address
Fredericksburg, VA
USA
Industry
Technology
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