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Customer Service Representative

eCom Solutions Mount Prospect, IL
  • Expired: 27 days ago. Applications are no longer accepted.

Title: Customer Service Representative

Shift: M-F. 8:00AM-5:00PM.

Duration: 2 Months

Pay rate: $20/hr.

Location: 1802 W Central Rd., Mt Prospect, IL 60056

The Customer Service Representative provides excellent customer satisfaction to internal and external clients. CSR will process orders from distributors both electronically and faxed. This individual is able to respond to customer in a timely fashion via phone call or email, while providing assistance to other CSRs within the department.

The qualified candidate will be able to:

  • Process and follow orders in AS400 and online portal, which include partial orders, system orders, credit card orders, and drop ship orders. Fill out change and purchase orders as necessary.
  • Minimize past due orders in the system. Appropriately notify customers of order status, company announcements or other information, when applicable.
  • Follow key processes and provide feedback to customer service supervisor for improvement. This includes processes that are there for cross-functional support of other departments during low staff times (e.g. service department support).
  • Enter Return Merchandise Authorizations in a timely fashion.
  • Contact customers to receive satisfaction feedback .
  • Perform other duties assigned by Customer Service supervisor.

Required Qualifications:

  • High School Diploma or Equivalent (GED)
  • Dealing with external and internal customers both in person and by telephone. Must be polite and professional in all instances including the ability to positively handle interpersonal conflict to resolve situations
  • Ability to multitask simultaneously with attention to detail, free from errors
  • Highly Effective Verbal Communication Skills Additional language is a plus
  • Able to navigate around Microsoft office
  • Minimum 3 years’ experience in data entry

eCom Solutions

eCom Solutions is a national premium staffing firm; dedicated to developing strong relationships with both clients and career seekers. Our President says, “the people business is personal.” This simple but profound phrase shapes the thinking that has made Tailored Management into a major national force in the staffing industry. We believe to our core in finding the perfectly tailored candidate for each role we fill: each and every time


Mount Prospect, IL
60056 USA