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eBay Call Center Agent

eBay Austin, TX
  • Expired: March 17, 2019. Applications are no longer accepted.

Looking for a global commerce leader where you can shape how the world buys, sells, and gives? Where you'll be supported in challenging convention, taking risks, and innovating? Where you'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay-does this sound like you? If so, we'd love to talk to you! **About the team:** At the core of everything we do, we ensure that eBay's customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. The team is comprised of Global Customer Service (GCX), Global Trust, and Global Security and Resiliency organizations, and our Workplace Resources (WPR) function - responsible for eBay's facilities around the world. **The Role:** + Supports eBay buyers and sellers on the eBay platform by making sure high standards are consistently implemented. + Provides engaging and compassionate customer service in a dynamic call center environment. + Efficient and accurate resolution of issues and questions regarding customer's accounts + Teammates operate in a fast-paced environment, supporting customers via reactive inbound phone calls. + Vetting customer accounts and practices while adjusting customer selling and buying limits appropriately. + Teammates operate in a dynamic environment, supporting customers via reactive inbound phone calls. + Monitor and take action on fraud or potential fraud + Analyze member's account history and account trends to take appropriate action + Understanding of the importance of customer service to businesses in terms of buyer loyalty & how customer-centricity can drive sales. + Establish trust and relationships between coworkers and the eBay community. + Manages customer and company concerns in a way that makes all parties successful. + Makes independent and courageous decisions keeping customer and company needs in mind. + Engages in weekly development sessions with Team Leaders and Coaches + Maintains high performance metrics including quality, adherence, and customer satisfaction. **You Are:** + A stellar communicator. You love speaking to customers from a variety of diverse backgrounds. + Customer-centric. You maintain high level of customer focus in a variety of different and complicated situations. + Great at conflict management. You can deliver tough messages in a kind and empathetic way. + Highly accountable. You take ownership for your decisions and their impact. + Tech-Savvy. You navigate multiple site and windows with speed and accuracy. + Resilient. You work well with ambiguity and trust yourself to make sound decisions. + A multi-tasker. You love in a fast-pasted environment. + An exceptional teammate. You thrive on helping coworkers when needed. **You Have:** + At least 2 years of experience delivering top-quality customer service. + Real passion for member concerns and problem solving. + Conflict management and creative thinking skills. + The ability to meet strict attendance guidelines and thrive in a scheduled environment. + Interest in skill-development and career growth. + A calm and confident demeanor in uncertain circumstances. **Our Benefits:** + Highly competitive starting pay of $18.50/hr with differentials for swing and weekend shifts + Health, Vision and Dental Coverage + 16+ Days of Paid Time Off + eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge + Teammates receive quarterly performance bonuses and yearly performance raises + And Many More **What is Next?** Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application. We have many steps in our process. If you are selected to move forward, you will be contacted by our recruitment team. Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. Diversity and inclusion at eBay goes well beyond a moral necessity - it's the foundation of our business model and absolutely critical to our ability to thrive in an increasingly competitive global landscape. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/. Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies at http://www.ebayprivacycenter.com/privacy/cookies View our privacy policy at https://careers.ebayinc.com/join-our-team/privacy-policy/ View our accessibility info at https://www.ebayinc.com/accessibility/ _eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at_ _talent@ebay.com_ _. We will make every effort to respond to your request for disability assistance as soon as possible._ _For more information see:_ _EEO is the Law Poster_ _EEO is the Law Poster Supplement_