- Expired: over a month ago. Applications are no longer accepted.
Job Title : Desktop Support
Location : Whippany, NJ USA
Position Responsibilities and Functions
· Good in Data Analysis & Reporting using MS Office and ITSM tools
· Coordinate desktop changes to avoid deployment collisions.
· Prepare requests for rollout
· Prioritize change requests
· Create rollout plans for changes requests
· Coordinate implementation process
· Keep track of request and make sure they are implemented as planned
· Participate in incident handling concerning desktop changes.
· Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
· Microsoft environment knowledge (desktop & server).
· Have good technical understanding of the products building up a desktop service.
· Experience from the desktop environment.
· Understanding and experience of change management process.
· Phone support experience necessary.
· Technical Service desk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000,Windows 8,Windows 10
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like WinZip, etc
Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
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