Desktop Support

Job Title : Desktop Support

Location : Whippany, NJ USA 

Fully Onsite

Position Responsibilities and Functions

·         Good in Data Analysis & Reporting using MS Office and ITSM tools

·         Coordinate desktop changes to avoid deployment collisions.

·         Prepare requests for rollout

·         Prioritize change requests

·         Create rollout plans for changes requests

·         Coordinate implementation process

·         Keep track of request and make sure they are implemented as planned

·         Participate in incident handling concerning desktop changes.

·         Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

·         Microsoft environment knowledge (desktop & server).

·         Have good technical understanding of the products building up a desktop service.

·         Experience from the desktop environment.

·         Understanding and experience of change management process.

Technical Requirements

·         Phone support experience necessary.

·         Technical Service desk or technical call center experience is necessary.

·         Disciplined, systematic problem solving skills required.

·         Windows Operating systems

·         Clients: Windows7, Windows Vista, Windows XP, Windows 2000,Windows 8,Windows 10

·         Servers: Windows 2000, Windows 2003, Windows 2008,

·         Knowledge of Active Directory, Exchange 2003/2007

·         ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

·         Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

·         MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

·         Internet browsers (e.g. Explorer, Chrome, Firefox),

·         VPN and remote dial-in users

·         Support for laptop, desktops, and printers

·         PDA and blackberry support

·         Others: Adobe Acrobat and other common desktop applications like WinZip, etc