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Customer Support Representative

e-Solutions Inc Riverview, NB
  • Expired: 19 days ago. Applications are no longer accepted.

Take Inbound Calls

· Answer incoming calls from customers who need assistance placing orders or are seeking information about the product.

· Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.

· Set appropriate expectations for the customer and exceed customer commitments.

· Follow-up on issues for customers until resolution is reached.

· Record details of contacts received in various systems.

· Provide accurate information to customers regarding the billing, shipping and handling of their order.

· Communicate policies and procedures to the customer in a positive manner.

Education:

High School Diploma or Equivalent

Skills and Experience:

· Proficient use of English, articulate and professional

· Clear verbal and written communication skills in English

· Demonstrated exceptional service and issue resolution skills

· Possess logical thinking skills

· Ability to identify problems and problem solve

· Possess strong computer skills and typing proficiency

· Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues

· Ability to interact with guests with an appropriate branded, friendly, empathetic and professional style

Additionally Benefits:

· Great Medical, Dental and Vision benefits where Tech Mahindra pays the Premiums at 100% and they start from first day of employment.

· Opportunity to work in a professional environment

· Gain new experience which will help develop your career in the industry

· Great opportunity for growth since we strongly believe in promoting from within

· Many perks with many companies

· Complimentary coffee/tea and hot chocolate

· Free Parking

e-Solutions Inc

Why Work Here?

Awesome Management, Best Benefits, Room To Grow!

USA. CANADA. UK. SINGAPORE. INDIA e-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations (USA. CANADA. UK. SINGAPORE. INDIA ), and with more than 1800+ professionals. e-Solutions provides technical expertise to clients immediate skill-sets availability, deliver emerging technology skill- sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Our account management and service delivery teams are an assembly of educated and experienced managers and recruiters using the latest technology and staffing methods to source, screen, on-board and manage qualified consultants and sub-vendors.

Address

Riverview, NB
Riverview, NB
CAN

Website