Customer Service Representative - Slovenian Speaking

Job Description:

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

Job Responsibilities:

· Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.

· Respond promptly with correct grammar and punctuation in verbal and written communications

· Use resources to answer questions and resolve concerns promptly and courteously

· Follow-up on customer services issues

· Capture customer feedback

· Identify and track/code contact types

· Attend necessary trainings

· Upsell and inform customers about promotions and products

· Help with special projects as needed

· Adhere to schedule and meet other department performance standards

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job:

• This position operates in an office environment that may include exposure to stationary -positions and computer blue light for extended periods of time
  
  
• Ability to work under pressure, including during peak seasons

Job Qualifications:

· Excellent communication skills

· Strong typing and computer abilities

· Ability to type 60 words per minute, preferred

· Knowledge of proper grammar, punctuation, and impressive spelling

· Organized and detail-oriented

· Ability to follow instructions, policies, and procedures

· Works well with others

· Proactive while assisting others

·Ability to communicate effectively with others in a respectful and professional manner

·Ability to communicate by reading, writing, recording, receiving, and sending communications

· Previous customer service experience, preferred

· Desire to move up and grow with d?TERRA, preferred

Positions available for our Pleasant Grove, Utah campus.

Why doTERRA? 

• Tuition Reimbursement program 
• Flexible work schedules 
• Upward mobility 
• Full-time and part-time opportunities 
• Employee discounts and free products 
• State of the art campus and amenities  
• Onsite childcare