Quality Call Evaluator - Inbound/Outbound
- Expired: January 20, 2022. Applications are no longer accepted.
divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.
Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family.
Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.
We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work. (SM)
The objective is to help each department to meet their call monitoring goals to ensure that staff are adhering to the divvyPROMISE and individual team standard operating procedures. responsibilities include: collecting and evaluating calls for accuracy and call quality as well as following associated tickets to make sure staff are following standard operating procedures appropriately. The information gathered in these audits will help identify process gaps and trends so as to build and improve upon training processes. Duties and responsibilities are subject to change with or without notice depending on the needs of the company.
Skills And Abilities
- Effective communication skills (written and verbal).
- 8x8 proficient
- Ability to problem solve
- Ability to adapt to listening to calls from each individual team
- Ability to identify and determine the outcome of a call and whether each call meets quality standards
- High school diploma or equivalent required
- Experience with call evaluating is preferred, but not required
- Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
INSURANCE, PAID TIME OFF, & RETIREMENT
Full-time employees receive vacation days, paid holidays and employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. divvyDOSE is proud to offer paid parental leave for qualifying divvyDOSE employees. A 401k plan with employer contribution is available, too.
For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.
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