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Customer Service Representative

careerrez Boise, ID

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on-call issues
  • Qualifications

  • High School Diploma or equivalent
  • 18 years of age or older
  • Be proficient in PC operation and navigation
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast-paced environment
  • Ability to stay composed and objective

careerrez

Address

Boise, ID
USA

Industry

Business

Website

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