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Support Engineer III - Escalation Tech (FireFighter)

bva technology services Scottsdale, AZ
  • Expired: over a month ago. Applications are no longer accepted.

The System Support Engineer III position is responsible for providing remote and on-site servicing of small to medium sized clients as well as assisting fellow bva team members with more technical tickets before they are escalated. Also this role will assist the project team with firewall and networking efforts. High level tickets associated to firewalls and switches (layer 3+) will be assigned to this “fire fighter” position for troubleshooting efforts and prevention of ticket escalation. This resource is an escalation engineer that deals with the technical tickets, a “go-to” technical resource for the team. Again, this role needs to be proficient in firewalls and networking via Layer 2 and 3 switching. Here at bva, we classify our Ninja’s with a simple belt system to represent the technical level, experience, critical thinking, and problem solving skills. There are currently 3 ranks/colors here at bva and the System Support Engineer III is a blue belt.

Salary Range:

$65,000-$80,000/year DOE

Reports to: Manager, IT Operations


  • Assist Operations Manager with firewall and networking troubleshooting efforts to prevent escalation
  • Assist Senior System Project Engineers on designated projects as directed
  • Provide phone support to clients to resolve technical issues
  • Maintain secure computing environment and infrastructure solutions for all clients
  • Service clients’ contracts as scheduled
  • Address issues with client accounts in a timely and professional manner
  • Interact with clients and employees in a courteous, business-like manner
  • Facilitate the transfer of information between peers to create a team-oriented environment
  • Review and ensure client documentation is up to date
  • • Manages & maintains CRM/ticketing system
  • • Participate in an on-call rotation


  • General knowledge of information technology industry – particularly Active Directory, Microsoft Exchange and Microsoft infrastructure management
  • Hands-on extensive experience with configuring and troubleshooting commercial-grade firewalls and switches
  • Experience with backup systems
  • Experience with infrastructure network management
  • Hands-on experience with basic server and email administration
  • Hands-on experience with desktop support
  • Superior organizational skills and precise attention to detail
  • Professionalism and cooperation in dealing with other staff, partners, and clients
  • Ability to thrive under pressure and manage difficult or stressful work-related issues
  • Requires physical agility and strength to bend, reach, lift and carry up to 40 lbs. and extensive use of computer equipment
  • Excellent oral and written communication skills


  • High School Graduate or GED required; technical training or college degree preferred
  • Minimum three to five (3-5) years in a network administrator role/infrastructure management/or high level IT network/infrastructure consulting
  • Strong troubleshooting, problem solving and technical knowledge
  • Excellent customer service and communication skills
  • Valid driver’s license and proof of car insurance

Preferred Qualifications:

  • MCIT (Preferred)
  • MCSA: Windows Server 2012 (Preferred)
  • CCNA (Preferred)
  • VMware VCP (Preferred)
  • ACSP: Apple Certified Support Professional (Preferred)

bva Employee Benefits:

  • Paid Time Off (PTO)
  • Accrued PTO (personal, vacation, sick)
  • 10.5 Paid holidays
  • Medical & Dental
  • Basic Life
  • AD&D
  • Simple IRA with company match
  • Basic LifeLock (identity theft protection)
  • Employee Development/Training Opportunities
  • Equipment stipend for laptop (monthly)
  • Mobile phone
  • Mileage reimbursement
  • Extracurricular activities such as lunches, team building/holiday events, massages, and various contests

bva technology services

Why Work Here?

Great environment and people, a fun place to learn, where you will learn alot about technology and make alot of money.

About bva: bva is an established and respected Managed Service Provider (MSP) in the Metropolitan Phoenix, Arizona area that has been in business for over 25 years. We are looking for the best and the brightest Ninjas. If you consider yourself top in your field and have a strong desire to grow and advance your IT skillset (and samurai sword collection), we are the culture fit you are looking for! Appear out of the shadows to meet with us and showcase your impressive throwing star collection. Come grow with us here at bva in a fun, fast-paced environment.


7201 E. Camelback Road Suite 240 Scottsdale, AZ. 85251
Scottsdale, AZ