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REMOTE WFH CALL CENTER REP

builtelement
Salem, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The type of duties a Call Centre Representative performs depends on the position. Someone who works for an IT services company, for instance, may provide customers with technical assistance. In contrast, another who works for an online shopping site may advise clients on products and take orders. Common daily duties of Call Centre Representatives include:

  • Responding to customer queries and complaints in an efficient and professional manner
  • Escalating customer issues with management when the need arises
  • Adhering to a company’s policies and procedures when interacting with customers
  • Following up on customer calls to ensure that that customers are satisfied
  • Staying up to date regarding a company’s products, services and policies by attending training sessions
  • Ensuring that they accurately comprehend clients’ requests and issues by confirming and clarifying information
  • Upselling products and services where possible and actively working towards reaching sales targets
  • Maintaining accurate customer records in a company’s customer relationship management (CRM) system and completing call logs and reports

builtelement

Address

Salem, OR
USA

Industry

Business