RCIS provides insurance and superior services through leading agents to protect America's farmers and ranchers. It's been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it's one of the nation's largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.
We are currently looking for a Technical Account Manager (TAM) to join our RCIS team. The role can work from an RCIS or home office, preferably in the Western or Pacific Northwestern regions.
Our Technical Account Managers (TAM) handle industry-leading technology that gives agents, farmers and team members access to information when, where and how they wish. Their versatility and expertise is vital to managing some of our largest accounts. This TAM will have a variety of responsibilities from; trouble shooting technology issues; working with our internal software development team; performing GAP analysis; and being the liaison with the field, product, and IT services.
Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation and facilitated working sessions for approved projects and enhancements.
Monitor business decisions and manage requirements documentation and communication.
Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectation.
Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.
Lead analysis of requirements to determine the systems' potential and define impact on other business units and systems.
Business Travel, as required up to 50% on average during the year.
Indirectly supervise a team of specialists allocating work, contributing to employee selection and providing coaching and guidance as necessary throughout business as usual and project work.