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Service Planner

Zund America
Oak Creek, WI
  • Posted: May 17, 2022
  • Full-Time

Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.

Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.

Interested? Apply now and find out how you can be a contributing factor in our customer's success!

Summary/Objective

The Service Planner is responsible for scheduling preventative maintenance, machine installations and emergency calls. The Service Planner also supports the service team by booking travel for the traveling technicians. This position will also help develop strategies to optimize daily service functions.

What you would do:

  • Quote, plan and schedule preventative maintenance activities, machine installations and emergency calls
  • Manage spare parts between traveling technicians and warehouse
  • Prepare maintenance plans and schedules that are in sync with the customer's maintenance goals.
  • Coordinate appointments and services
  • Follow up with customers after service calls
  • Monitor service call progress to ensure technicians have enough time to complete tasks
  • Analyze data received from customer feedback

What we require from you:

  • Ability to communicate effectively with all levels of the organization
  • Proficient in MS Office; familiarity with Salesforce and Concur is a plus
  • Excellent communication skills
  • Problem-solving and critical thinking skills
  • Excellent customer service skills
  • First-rate Organization skills
  • Attention to detail

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Zund America, Inc. is an EEO employer.

Zund America

Address

Oak Creek, WI
53154 USA

Industry

Manufacturing

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