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Collections Specialist

ZipRecruiter Tempe, AZ
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Summary:

As a Collection Specialist you will collaborate with business partners to ensure that the collections process functions smoothly and efficiently. We are looking for a self-motivated, highly-organized and detailed individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. We are looking for someone with a positive attitude and a desire to help strengthen our billing & collection processes to scale with the company's long-term goals. This role will be a key contributor to an exciting, fast-paced, high growth organization.

Responsibilities:

  • Outreach efforts regarding payment of overdue accounts via email and phone
  • Maintaining accurate records regarding collection activity per account
  • Implementing procedures to reduce value and number of aged accounts and median days outstanding
  • Converting clients on net terms to credit card auto charge
  • Negotiating payment terms as needed to maintain customer relationship
  • Monitoring accounts for potential write-offs and recommending write-offs when necessary
  • Coordinating with various departments to route billing discrepancy related requests
  • Creatively collaborating to design and implement system enhancements to facilitate the collection process

Qualifications:

  • 1+ years experience in billing, collections, or project management in a B2B environment 
  • Professional customer engagement skills via phone and email
  • Ability to manage and prioritize multiple client accounts simultaneously
  • Ability to take detailed and articulate notes regarding client interactions
  • Ability to turn an upset customer into a loyal, satisfied customer
  • Displays anticipatory, change-oriented, and self-initiated behavior

Benefits/Perks include:

  • A fun environment where work-life balance is valued
  • Opportunities for advancement
  • Very competitive salary
  • Generous bonus plan
  • Employer-matched 401(k) plan
  • Competitive benefits package
  • Healthy snacks
  • Local gym discount
  • Attractive paid time off policy - Open/Flexible vacation policy

 

ZipRecruiter is an equal opportunity employer (M/F/D/V). All applicants must be authorized to work in the U.S. This organization uses E-Verify.

Category: Accounting/Finance

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Address

40 E Rio Salado Pkwy, Tempe, AZ, US
Tempe, AZ
USA

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