Technical Customer Service Specialist
- Posted: over a month ago
- $50,000 to $55,000 Yearly
- Full-Time
- Benefits: medical,
Great opportunity for a Technical Customer Service Specialist to join the team of a leading manufacturer in the Menomonee area!! The Technical Customer Service Specialist will provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.
*Collaborative culture at this well-established company offering competitive pay & benefits.
Responsibilities:
- Act as the customer’s primary point of contact for all commercial inquiries
- Develop and maintain strong customer relations while projecting professionalism
- Provide information (pricing for existing demand, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner
- New customer account management including customer set-up, and credit information
- Provides pricing quotations for existing customer demand, entering information into system for Sales Engineers follow-up
- Develops relationships and customer mapping for assigned customers as it relates to counterparts at the customers, and updates activities including documentation of key information about the customer account
- Customer order management including processing of quotes for price updates, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
- Monitor customer orders: Minimum order and line values, profitability, and costs
- Process customer complaints and assist with investigation and corrective actions provide customer satisfaction and works collaboratively with counterparts to resolve customer service-related issues
- Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer service-related projects
- Joint sales visits to customers with Sales Engineers
Qualifications:
- Bachelor’s degree
- Knowledge of basic business sales and marketing practices
- Proficient in the use of Microsoft Word and Excel
- Proficiency in the use of business operational software (Oracle JDE, SAP) is beneficial
Zing Professional Recruiting a Peoplelink Group Company
Zing Recruiting is dedicated to delivering candidates and client’s alike a great experience for each unique position. We specialize in finding dedicated professionals with the education, talent, and fresh perspectives – professionals at the top of their game. Professionals who have what it takes to be competitive and innovative in today’s market. We work to match candidates needs and requirements to our clients’ requirements and expectations. We work to find the right “fit” for both candidate and client. #zingjobs #zingrecruiting
Address
Menomonee Falls, WIIndustry
Business
