Skip to Main Content
← Back to Jobs

Customer Service Representative

Zing Professional Recruiting a Peoplelink Group Company Norwood, NJ
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Exciting opportunity for a Customer Service Representative to join the team of a privately-held, Northern NJ-based flavors and fragrance company pursuing an active growth strategy.

GENERAL PURPOSE

Provides direct support to Sales and customer service support including daily interaction with customers via telephone, fax, and / or email.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed.

  • Works very closely with Sales.

  • Processes and follows up on customer orders and inquiries.

  • Processes sample, product documentation, and other information requests.

  • Escalates customer inquiries, complaints and major issues to the Customer Service Manager.

  • Communicates politely with all customers by telephone, fax, and / or email.

  • Maintains accurate and timely records of correspondence or discussions with customers.

  • Provides daily backup support for team members.

EDUCATION AND EXPERIENCE

  • College degree a plus.

  • Customer service experience.

  • 5+ years Flavor and Fragrance industry experience

  • Knowledge of Microsoft Office Suite (Proficiency in Microsoft Word, Excel and Outlook).

KEY COMPETENCIES

  • Politeness, confidence, tact, patience, and diplomacy while dealing with customers.

  • Listening and problem-solving skills; attention to detail.

  • Excellent teamwork skills.

  • Ability to multi-task, self-motivated, ability to resolve conflicts effectively and professionally.

  • Demonstrate flexibility in handling multiple back up positions and variety of customer service tasks.

Zing Professional Recruiting a Peoplelink Group Company

Why Work Here?

Great career opportunity, great work environment, pay & benefits!

Zing Professional Recruiting is a nationwide recruiting firm that focuses on knowing the client and knowing you. We serve Fortune 500 and Global clients in a variety of industries across the United States. We get the right people in the right jobs. We are looking for TOP Talent to match with our clients. Zing Recruiting is an Equal Opportunity Employer and does not discriminate on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability or any other proscribed category set forth in federal or state regulations.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.