Exciting opportunity for a Customer Service Representative to join the team of a privately-held, Northern NJ-based flavors and fragrance company pursuing an active growth strategy.
Provides direct support to Sales and customer service support including daily interaction with customers via telephone, fax, and / or email.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed.
Works very closely with Sales.
Processes and follows up on customer orders and inquiries.
Processes sample, product documentation, and other information requests.
Escalates customer inquiries, complaints and major issues to the Customer Service Manager.
Communicates politely with all customers by telephone, fax, and / or email.
Maintains accurate and timely records of correspondence or discussions with customers.
Provides daily backup support for team members.
EDUCATION AND EXPERIENCE
College degree a plus.
Customer service experience.
5+ years Flavor and Fragrance industry experience
Knowledge of Microsoft Office Suite (Proficiency in Microsoft Word, Excel and Outlook).
Politeness, confidence, tact, patience, and diplomacy while dealing with customers.
Listening and problem-solving skills; attention to detail.
Excellent teamwork skills.
Ability to multi-task, self-motivated, ability to resolve conflicts effectively and professionally.
Demonstrate flexibility in handling multiple back up positions and variety of customer service tasks.