Customer Service Representative
- $15 to $16 Hourly
We have immediate openings to join a call center company as a customer support representative. This is a remote opportunity.
In this role you will be responsible for customer contact for all areas of the company. Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience.
· Acts as a first line of contact to identify and respond to any type of customer inquiry: answering calls and participating in customer outreach.
· Initiates company response to customer emergencies and outage calls. Advises customers on safety protocols and processes information accurately due to criticality of public safety and timely company response.
· Initiates work orders and actively engages customers for meter readings, service requests, and construction program offerings.
· Performs collection activities, including payment agreements, educating on programs for assistance and processes for delinquent accounts.
· Responds to customer inquiries and complaints and initiates action to resolve. May be required to adapt standard procedures and processes to resolve customer issues.
· Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly. Understands rate tariffs; keeps current on rate changes; communicates with internal and external customers as necessary.
· Mentors less-experienced employees as needed.
· Attend training sessions to improve knowledge of processes and products.
· Maintain confidentiality of information.
· Performs work under the general supervision of the Customer Support Services Management staff.
· High School Diploma Required
· Associate degree Preferred
· Previous call center experience
Zing Recruiting is dedicated to delivering candidates and client’s alike a great experience for each unique position. We specialize in finding dedicated professionals with the education, talent, and fresh perspectives – professionals at the top of their game. Professionals who have what it takes to be competitive and innovative in today’s market. We work to match candidates needs and requirements to our clients’ requirements and expectations. We work to find the right “fit” for both candidate and client. #zingjobs #zingrecruiting
Zing Professional Recruiting a Peoplelink Group CompanyCedar Falls, IA
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