Customer Service Representative

We have immediate openings to join a call center company as a customer support representative. This is a remote opportunity.

Duties:

In this role you will be responsible for customer contact for all areas of the company. Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience.

·        Acts as a first line of contact to identify and respond to any type of customer inquiry: answering calls and participating in customer outreach.

·        Initiates company response to customer emergencies and outage calls.  Advises customers on safety protocols and processes information accurately due to criticality of public safety and timely company response.

·        Initiates work orders and actively engages customers for meter readings, service requests, and construction program offerings.

·        Performs collection activities, including payment agreements, educating on programs for assistance and processes for delinquent accounts.

·        Responds to customer inquiries and complaints and initiates action to resolve. May be required to adapt standard procedures and processes to resolve customer issues.

·        Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly. Understands rate tariffs; keeps current on rate changes; communicates with internal and external customers as necessary.

·        Mentors less-experienced employees as needed.

·        Attend training sessions to improve knowledge of processes and products.

·        Maintain confidentiality of information.

·        Performs work under the general supervision of the Customer Support Services Management staff.

QUALIFICATIONS

·        High School Diploma Required

·        Associate degree Preferred

·        Previous call center experience