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Customer Service Representative - Northvale, NJ

Zing Professional Recruiting a Peoplelink Group Company Northvale, NJ
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

We have a great opportunity for a Customer Service Representative to work in our Northern, NJ Office. We are privately owned and growing flavors and fragrance company. Excellent salary and benefits!

SUMMARY

Provides direct support to Sales and customer service support, including daily interaction with customers via telephone, fax, and / or email.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • · Works very closely with Sales.
  • · Processes and follows up on customer orders and inquiries.
  • · Processes sample, product documentation, and other information requests.
  • · Escalates customer inquiries, complaints and major issues to the Customer Service Manager.
  • · Communicates politely with all customers by telephone, fax, and / or email.
  • · Maintains accurate and timely records of correspondence or discussions with customers.
  • · Provides daily backup support for team members.

EDUCATION AND EXPERIENCE

  • · College degree a plus.
  • · Customer service experience.
  • · Knowledge of Flavor and Fragrance industry a plus, but not required.
  • · Knowledge of Microsoft Office Suite (Proficiency in Microsoft Word, Excel and Outlook).

CANDIDATE PROFILE

  • · 5 + years of CSR experience, preferable in the flavors/fragrance industry preferred.
  • · Politeness, confidence, tact, patience, and diplomacy while dealing with customers.
  • · Excellent oral, written communication and interpersonal skills.
  • · Listening and problem-solving skills; attention to detail.
  • · Excellent teamwork skills.
  • · Ability to multi-task, self-motivated, ability to resolve conflicts effectively and professionally.
  • · Demonstrate flexibility in handling multiple back up positions and variety of customer service tasks.

Zing Professional Recruiting a Peoplelink Group Company

Why Work Here?

Great career opportunity, great work environment, pay & benefits!

Zing Professional Recruiting is a nationwide recruiting firm that focuses on knowing the client and knowing you. We serve Fortune 500 and Global clients in a variety of industries across the United States. We get the right people in the right jobs. We are looking for TOP Talent to match with our clients. Zing Recruiting is an Equal Opportunity Employer and does not discriminate on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability or any other proscribed category set forth in federal or state regulations.

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