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Help Desk Support Specialist

Zigabyte Corporation
Fort Belvoir, VA
  • Posted: over a month ago
  • Full-Time
Job Description
Salary:

Job Title:       

Help Desk Support Specialist

 

SUMMARY:

Program Executive Office Enterprise Information Systems (PEO EIS) works to modernize and manage the Army’s network and enterprise business systems through support of Army and Department of Defense (DOD) communications, logistics, medical, finance, personnel, training and procurement systems. The focus of this project is for support services of the Army Identity Credential and Access Management (ICAM) systems, helping to ensure that the right people have the correct access to tools and systems to succeed in the mission.

DUTIES:

Collaborates with users to resolve application or computer problems as needed.

  • Set ups, administers, troubleshoots, and resolves issues with end user ICAM customers relating to system access and data entry/access issues.
  • Interfaces with the Army Enterprise Service Desk (AESD) personnel on ticket assignment, resolution, and tracking. 
  • Provides in-depth troubleshooting and problem analysis with end users.
  • Coordinates with end users regarding installation of software patch version upgrades or with installation of hardware drivers for legacy deployed software.
  • Installs and deploys new PCs, laptops, and tablets including performing data migration, if needed.
  • Informs the Project or Program Manager of potential changes to end user accounts and access.
  • Provides Customer support with excellent customer service.
  • Researches future equipment needs and provides data as required.
  • Keeps abreast of any changes in equipment and any new features provided by those assets.
  • Produces and updates, as necessary, IT “how to” documentation for end users on an as needed basis.
  • Performs in depth troubleshooting and problem analysis as needed on a daily basis with all action steps documented each me in trouble ticket system.
  • Performs Software patch version upgrades and hardware driver installations as needed on a daily basis.
  • Documents Workload results and issues as it relates to performance of duties
  • Responsible for deploying new or upgraded operating systems, applications or other software as required.

Qualifications
        Applicable IAT II Certification

Background Needed and Years of Experience

  • 3+ Years of related System Administration and/or help desk support experience.

 Non-Technical Skills

  • Excellent writing, interpersonal and communication skills
  • Ability to communicate effectively with team on assigned tasks, expectations, and schedule.
  • Sharp attention to detail
  • Organized; time management skills to forecast and stay ahead of deliverables/reporting requirements
  • Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.
  • Excellent Customer Focus/Satisfaction skills

Company Benefits:

Competitive Health care package, vision, and dental, Life Insurance coverage, 401k matching, training expense, Competitive PTO, Holiday, and Sick leave. 

 

Zigabyte is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

 

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

 


Zigabyte Corporation

Address

Fort Belvoir, VA
22060 USA

Industry

Technology

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