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Technical Specialist

Zifo RnD Solutions
Raleigh, NC
  • Posted: over a month ago
  • Full-Time
Job Description

Location: Remote

Curious about this position?

Zifo is looking for team members who possess a strong understanding of the functionalities of multiple solutions / platforms available in the market and provides recommendation to the customer for adopting one. As a aprt of the Informatics quality and logistics department, the Technical Specialist will be a subject matter expert consulting projects where there is a need for their expert opinion and support. In addition, we always look for zifo-ites who possess interpersonal skills in terms of understanding that people are different specifically cross-cultural sensitivity and who appreciates the fact that diverse opinions and ideas are important in a team environment and is open to others' views and opinions.

Curious about your responsibilities?
  • Troubleshoot issues and support the Delivery team as a SME.
  • Create delivery accelerators and automation tools
  • Act as an evangelist for defining and institutionalizing best practices for design.
  • Work independently on installing/configuring / upgrading complex Lab Informatics systems, add-ons / plug-ins to existing platforms / computer systems by adequately considering aspects like business impact, regulations etc.
  • Identifies metrics against benchmarks and standards.
  • Identifies best practices, contributes to library / knowledge repository for reusable components.
  • Identifies potential gaps between the process and the practice within the team during project execution  and reconciles them.
  • Plays a major role in the definition of process (SOPs, DWIs, Guidelines, Checklists) for new service areas.
  • Defines strategies and controls for review of process adherence within the team.
  • Participates in emergency evacuation drill.
  • Supports Business Continuity activities by providing information of critical projects, resources and personnel, and in coordinating in the event of a disaster.
  • Actively participates in the internal and compliance audits; determines corrective actions for audit findings and ensures their implementation.
  • Provides timely information on any incident that he / she may come across; ensures corrective actions for incidents are implemented.
  • Raises awareness among team members to report security incidents related to IT or Non-IT, physical security breach 
We are curious about YOU!We get excited about Technical Specialists who:
  • Possess expert knowledge on one or more Technology (such as LIMS, CDS, LES, SDMS, Document management systems, ELN etc.,) and Domain streams to develop lab informatics solutions.
  • Understand the impact of Regulations on systems and proactively considers controls to be in-built in a GxP environment.
  • Understand QMS framework; Complies with the processes appropriate to the job function.
  • Possess expert Technical knowledge including understanding of the architecture, databases and database concepts on one or more Technology streams such as
  • Are proficient in Microsoft Technologies (C#.Net, SQL Server), Java technologies (Java, Jscript), SQL, Proprietary scripting languages of the products etc.,
  • Devise strategy for solutions by exploring unknowns and bringing in a structure.
  • Explore a new area and bring clarity to define, train and set it up for the team.
  • Act as an evangelist for defining and institutionalizing best practices for design.
  • Understands and complies to the Integrated Management system policy.
A successful Zifo-ite:
  • Possesses interpersonal skills in terms of understanding that people are different.
  • Appreciates the fact that diverse opinions and ideas are important in a team environment and is open to others' views and opinions.
  • Establish a good working relationship and collaborate with cross-functional teams across the globe.
  • Recognizes and visualizes a problem, breaks it down into smaller and simpler solvable parts to get a good understanding of the intricacies involved in it.
  • Develops strategy by assimilating information that is available and by making decisions that are sensible to solve the problem.
  • Deploys structured methodologies such as Brainstorming, Root cause analysis, Lateral thinking, etc. to resolve problems with a long-term perspective.
  • Spots and takes advantage of an opportunity; self-starts and goes on when things get tough by being persistent in overcoming difficulties that arise in pursuit of a goal.
  • Identifies the need to package solutions for customers and builds a system for future use within the team; owns and contributes to such initiatives.
What you bring to the table:
  • Bachelors or Masters degree in Life Sciences or Mathematics or Science or Technology.
  • 3-6 years of experience
  • A curious, inquisitive mindset to spot opportunities / improvements in the project / department / organization.
  • Self-confidence and courage to accomplish bigger and complex tasks.
  • A drive to meet goals set for self and for the project / department.
What we bring to the table:

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals.  While we have a "no doors" policy to promote free access within, we do have a tough door to walk in.  We search with a two-point agenda – technical competency and cultural adaptability.

We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

If you share these sentiments and are prepared for the atypical, then Zifo is your calling!


Zifo is an equal opportunity employer, and we value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Zifo RnD Solutions


Raleigh, NC



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