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Customer Service Representative - WORK FROM HOME !

Zephyr Partners Solutions, LLC Louisville ,KY
  • Posted: 1 day ago
  • $11 Hourly
  • Full-Time
Job Description

CONTACT CENTER AGENT:

Position Overview & Responsibilities:

· Provide the highest level of quality customer service to all we serve.

· Process all requests from client and third-party partners.

· Provide quality customer services during all interactions.

· Master and use multiple property management systems

· Meet designated quality standards based on assigned client accounts.

· Achieve first call resolution.

· Utilize critical thinking.

· Process requests for all tasks.

· Verifying various services as necessary based on the client

· Accurately notate and maintain records

· Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other client services.

· Abide by the Independent Contractor Agreement and or W2 depending on the project.

Preferred Requirements

· Previous customer service experience, preferred.

· Experience in a call center environment a plus

· Full-time availability, preferred.

· Flexible to work varied shifts, including weekends and holidays.

· Highly motivated and energetic when dealing with customers and/or routine tasks communicating with clients.

Requirements:

· Must be able to communicate effectively in English with strong verbal and written communication skills.

· Aptitude to be certified on multiple computer programs, telephone queues and systems.

· Ability to understand and follow procedures.

· Mental alertness to achieve high level of accuracy regarding attention to detail in all aspects of job.

· High school diploma or graduated with a general education degree (GED).

· Perform duties in an efficient and professional manner

· Must have Windows based computer and pass the virtual certification requirements.

· Must have a dedicated home office free of distraction and background noise, A MUST. .

· No criminal record.

· Must pass a background check.

· Ability to read and comprehend simple instructions and memos.

· Ability to write routine correspondence.

· Must be able to sit for periods of time.

· Minimum 18 years of age.

· Proof of eligibility to work in the United States.

 

  • If you are ready, please click on the link below and complete our form!  KEYWORD-Ziprecruiter
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Zephyr Partners Solutions, LLC

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