Zensar is a leading digital solutions and technology services company partnering with global organizations on their digital transformation journey. A technology partner of choice, with strong track-record of innovation, credible investment in digital solutions and assertion of commitment to client's success, Zensar's comprehensive range of services and solutions enable clients achieve new thresholds of performance. Part of the $40 billion APAX Partners' portfolio of companies, Zensar is uniquely positioned to help existing businesses run efficiently, manage legacy transformation and plan business growth through innovative digital platform. https://www.zensar.com
+ The Systems Administrator's role is to ensure the stability, integrity and efficient operation of the in-house information systems that support core organizational functions.
+ This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.
+ The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Day to day responsibilities:
+ The System Administrator will be responsible for the corporate and remote users from a level I perspective.
+ Responsibilities include break- fix hardware support, software installation and end user facing support, upgrade and patch management as well as other basic hardware, software and network troubleshooting tasks.
+ Duties range from desktop/laptop hardware replacement, software installation, support and upgrades, and user training.
+ Some travel to remote sites is required to the locations in Massachusetts.
Minimum 3-5yrs experience Demonstrated ability to support Windows 7and Windows 10 in an enterprise environment. Experience with Active Directory and Network fundamentals Provide Mobile Device Support Microsoft Office 2010-2016
Manage and respond to incidents placed by the service desk within customer SLA. Meet service levels as outlined in the customer agreement and ITIL guidelines. Experience working with SLAs in a fast pace environment.
Update documentation and Knowledge base with new articles. Meet service levels as outlined in the customer agreement and ITIL guidelines. Experience working with SLAs in a fast pace environment. Great customer service skills and a can do attitude.
Keyword: Help Desk, Service Desk
From: Zensar Technologies