Expired: 5 days ago. Applications are no longer accepted.
Zenni Optical is a leading Online Optical Retailer in the US, and continues to grow both domestically as well as internationally. As a part of our award winning customer service call center/ inspections team, you will provide ongoing support to our customers by handling their inquiries about our products and services over the telephone while assisting them in their purchase of affordable eyeglasses (not a sales position; training provided) and will be primarily focused on the inspection/returns process. This is an exciting opportunity for someone who likes attention to details and get to work in a growing eCommerce! We are currently hiring for multiple full-time positions at our Novato, CA location (within an easy drive from many major cities in the Bay Area). Competitive compensation and comprehensive health and paid time off benefits. Essential Functions: ABO Certification or equivalent optical knowledge / 1 year Opticianry experience Able to perform intricate inspections by sight, using a Lensometer and other tools provided, meeting and exceeding department guidelines for number of inspections per type per day Perform simple and complex inspections of customer glasses Typing speed of 30+ wpm with accurate results and basic math skills and aptitude required As needed, answer incoming customer telephone calls in a courteous and professional manner. Respond to and investigate customer inquiries, concerns, and issues via phone, email, and fax. Independently resolve customer support issues and escalate when necessary. Document all contacts, actions, and responses within the customer database. Maintain working knowledge of our products and services. Meet service expectations and overall attendance and performance standards. May assist with new hire training/shadowing. Maintain working knowledge of our products and services. Meet all service, attendance and performance standards. Apply all Customer Service procedures as required. Minimum Requirements: Required: minimum 1 year customer service experience Call Center experience Strong computer skills with working knowledge of MS Office Suite, Internet browsers and databases. Excellent verbal/written communication and interpersonal skills. Bilingual language skills a plus. Ability to work well under pressure and diffuse difficult situations in a calm/professional manner. Effective time management skills with ability to handle multiple projects, prioritize and be willing to switch priorities as advised by Customer Service management. Ability to work independently to manage tasks without close supervision as well as within a team. Strong organizational, problem solving, and analytical skills. Commitment to excellence and high standards; close attention to detail. Collaborative with ability to work independently and as a part of a team. Flexible with a “can do” attitude; willing to adapt to changes as necessary. Reliable and able to meet attendance requirements. Enthusiastic about researching customer’s eyewear/RX issues in order to provide the best solution for them, contacting customers as needed Able to take immediate and independent action as warranted, keeping management updated Strives to improve the technical knowledge of the Customer Service department Committed to continual learning and improvement regarding technical knowledge, and best inspection practices Flexibility to help with calls and chats as needed Employment Type: Full Time Years Experience: 1 - 3 years
Novato,CA 94949 USA
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