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Product Designer, Omnichannel

Zendesk San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.
At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and create – design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.

What we're looking for
As a member of the design team, you will be working on projects on the Support product. You will be contributing to our vision for the expanded Zendesk product family – delivering best-in-class product experiences, while also ensuring that our products work together seamlessly.

  • You will lead design projects across the product lifecycle and multiple product launches – you will set the vision for the user experience and create the space for others to collaborate
  • You will work across multiple cross-functional teams, partnering Product Managers and Engineers on taking concepts from research to ideation to execution
  • You will present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle

  • 5+ years of professional experience designing consumer or business SaaS applications
  • Ability to lead by example, and mentor others to deliver work
  • Capable of communicating and prototyping design concepts rapidly at all levels of resolution
  • A strong visual portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs that you have developed from start to finish
  • The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

    Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

    Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.



    San Francisco, CA