You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on!
We are looking for a talented Technical Support professional to become a Zendesk expert for our customers. This position is an in-office role, providing top-notch support through many different channels of communication – including: email, phone, chat, Community and social media. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
Answer all questions related to Zendesk and escalate when necessaryEducate and empower our customers to become better Zendesk usersOwn the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home. Proactively look for solutions to problems and propose improvements if something could work betterBe Zendesk’s ambassador for all internal departments and help them be successful in their rolesDrive product change and improvement to make Zendesk the leading support platform
You love talking to people on the phone and building relationships with your customersYou are able to empathize with customers in a genuine way that lets them know you care about their issuesYou’re a team player that can follow and lead as situations dictateYou’re able to make decisions and solve problemsYou have an ability to explain complex issues in beautifully simple termsYou’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions. You’re able to plan, organize, and prioritize work - this role wears many hats!
At least 1 years experience in Customer ServiceAbility to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalationExperience using social media or web-based software, including Twitter, Facebook, Google AppsKnowledge of common help desk/ticketing solutionsComfort working with or learning apps, integrations, and APIs
You enjoy a fun and friendly work environmentYou like celebrating successes and accomplishmentsIf you like engaging with your customers and colleagues
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.