The YMCA Technology Director, under the general direction of the Chief Financial Officer, manages, evaluates and maintains information system technologies and telecommunications, including networks, security and controls, phone systems, supporting and training end-users, researching and implementing new technologies, establishing “best practices” and maximizing return on technology investments.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Manages and oversees all aspects of information systems. Is the main contact and liaison to the Association’s third party IT support provider.
· Provides daily troubleshooting, systems and user support to Association staff in a timely manner.
· Develops and manages system security, including back up processes.
· Evaluates issues pertaining to information systems for strategic planning and innovations. Researches areas of technology that relate to the YMCA’s needs and makes recommendations.
· In coordination with the CFO, develops and monitors budgets related to information technology. Monitors the costs involved in maintaining and improving information systems, including equipment and software. Evaluates and recommends technology purchases.
· Ensures ongoing support and training is provided to users on current software applications in the personal computer and special YMCA software environments. Oversees the development, design, implementation and training of all IT related applications.
· Coordinates relationships with any third party service providers and projects.
· Receives and protects confidential information.
· Receives and carries out instructions.
· Maintains regular and predictable attendance.
· Performs special projects and other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
· Ability to read, write, talk, see and hear.
· Ability to perform multiple tasks and handle multiple projects at one time.
· Ability to work independently and in teams.
· Ability to meet tight deadlines.
· Ability to work with all levels of YMCA staff, volunteers and vendors and establish effective working relationships.
· Ability to communicate effectively, and to plan training and instruct users.
· Ability to exhibit initiative, responsibility and flexibility and maintain organization and detail in a changing environment.
· Ability to research and implement new technologies and solutions.
· Skills in problem analysis and problem resolution at both a strategic and functional level.
· Possesses a strong understanding of the YMCA and its purpose, mission and values. Demonstrates this understanding through behavior and actions that support the purpose, mission and values.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree and previous information technology experience.
Experience in planning, implementing and operating computerized information systems for a multi-site environment.
PHYSCIAL REQUIREMENTS/WORK ENVIRONMENT
Ability to lift and/or move up to 50 lbs. as required.
Ability to perform light physical activity that may include standing, walking, bending, squatting, twisting and reaching.
Provides after hours and weekend support as needed to keep information systems operating efficiently and effectively.
Valid Drivers License - Travels between Association facilities as needed.
SPECIFIC DAILY DUTIES (in coordination with the Association’s third party IT support provider) – Including, but not limited to:
· Selects and installs computer equipment, networking equipment and software.
· Ensures process and other items that rely on computers are operational at all times and that any issues are resolved in a timely manner so as to ensure continuous productivity and efficiency on the part of the employees who depend on these devices for their day to day work responsibilities.
· In the event of issues, troubleshoots, identifies the issue, logs the issue and undertakes steps required to resolve the issue.
· Trains end users on how to use different computer systems, and software as well as basic troubleshooting steps that can be undertaken before contacting support.
· Ensures that the internal and external YMCA network is operational at all times. This would entail monitoring the network to make sure that all the computers, servers, printers, wireless networks, other electronic communication devices and all remote locations are able to communicate with each other in a secure and efficient manner.
· Liaison with the Internet Service Provider so as to make sure all external communications such as external email delivery and web site access are operational and adequate to meet the Association’s needs (e.g., bandwidth).
· Ensures that the network is secured against cyber threats such as intruders, viruses and other malicious attacks that would have a negative impact on the association’s day-to-day business activity or expose the association’s data to unauthorized parties. This level of security is achieved by the use technology policies and standards, which the Technology Director is responsible for developing, implementing and maintaining.
· Ensures that all antivirus software, firewall rules and network security appliances are in place and working so as to ensure viruses are identified and blocked before entering the network.
· Ensures that all software applications installed and used on all computers and servers are properly licensed and are not in violation of any licensing agreements and laws. This would include installing all patches and updates correctly so as to ensure a high level of performance as well as security.
· Researches new software and hardware applications to identify potential business processes improvements that would lead to better productivity and efficiency.
· Assumes a lead role in all software conversions as it relates to the IT infrastructure.
· Ensures that the telephone system is in good working order and that employees are able to communicate easily both internally as well as externally. Serves as a liaison with the telephone service provider to ensure that all issues are resolved in a timely manner.
· Liaison with the copy machine provider to ensure machines fit Association budget and needs and are functional at all times.
· Participates in the setup of new facilities as it relates to the IT infrastructure including phones, hardware and software.
“We encourage applicant of all ages and experience, as we do not discriminate on the basis of an applicant’s age.”