Operations Director

Zella Technologies, a leading Managed Services Provider (MSP) and Telecommunications company, is seeking an experienced Operations Director to oversee all operations and sales functions. The successful candidate will be responsible for the strategic leadership, day-to-day operations, client relations, project oversight, service delivery, team management, financial management, compliance, vendor management, and process improvement. The Operations Director will report directly to the CEO and is responsible for all aspects of the business.

Key Responsibilities:

Strategic Leadership: Participate in and execute IT strategy and direction. Align operations with strategic business goals and technical initiatives.

Operations Management: Oversee the operations across all departments to ensure efficiency and effectiveness. Establish and implement operational procedures and practices.

Sales and Client Relations: Foster positive relationships with key clients and stakeholders. Identify opportunities to improve customer IT environments and streamline business processes.

Project Oversight: Manage simultaneous projects, ensuring successful delivery within scope, budget, and schedule targets.

Service Delivery: Ensure timely and accurate customer service. Maintain responsibility for customer satisfaction through the delivery of IT services.

Team Management: Oversee and evaluate the performance of team members across different departments. Recruit, train, and support staff as needed.

Financial Management: Own the P&L responsibility for the practice, project engagements, and client agreements. Develop and implement pricing strategies for new engagements.

Compliance and Risk Management: Address potential risks related to cybersecurity, network security, and industry-specific compliance. Ensure compliance with FCC requirements.

Vendor Management: Manage and develop strategic partnerships with third-party suppliers and other internal stakeholders. Oversee contract structuring and negotiation.

Process Improvement: Drive improvements in customer support and overall operational processes. Aim for continual service improvement to become a world-class managed service provider.

Qualifications:

• 5+ years of experience in a leadership role within an MSP or similar technology company.
  

• Strong understanding of IT services and telecommunications.
  

• Proven track record of managing successful teams and delivering high-quality customer service.
  

• Strong project management and strategic planning skills.
  

• Familiarity with FCC requirements and industry-specific compliance.
  

• Excellent interpersonal and communication skills.
  

• Ability to travel periodically.
  

• Health insurance
  
• Paid time off/Vacation
  
• Cell phone and internet reimbursement