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Program Manager (Network Operations Center)
Montvale, NJ
  • Posted: over a month ago
  • Contractor
Job Description


Please note the selected candidate will be expected to report to our NJ office 2-3 days per week.

Planning and monitoring the day-to-day running of the Network Operations Center (NOC) to ensure timely escalations and issue resolutions
• Supervising staff from different departments (internal and external) and providing constructive feedback
• Safeguard and augment the efficiency of the company’s cloud operations, to facilitate accelerating development and long-term success
• Monitoring and managing the servers and environments, maintaining adequate throttling controls, while overseeing escalation Management and war room initiation and closeout
Management of Global Knowledge Base (GKB) for cloud deployments


Minimum ten years of Technology Operations experience within a hands on leadership role leading Cloud and Network operations
• Bachelor’s degree from an accredited college/university
• Knowledge of industry legal rules and guidelines
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (such as PowerBI and ServiceNow); Azure Cloud experience preferred
• Strong communication, leadership, time management and relationship-building skills; flexible and adaptable team player; resourceful in delivering high quality work

Highly knowledgeable of information technology (IT) and business practices for success, and creativity, adaptability, and problem-solving skills.

Education: Any university degree

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Montvale, NJ



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