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Operations Analyst I

Zealogics.com
Montvale, NJ
  • Posted: over a month ago
  • Contractor
Job Description

Role Summary

This is an operational support role associated with the ongoing support of Client's proprietary risk management systems and processes that help Client comply with risk management policies and regulatory requirements.
Team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, ServiceNow ticket tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed:

Responsibilities

  • Provide assistance to local Risk Management teams in member firms by answering business inquiries regarding Global CEAC application via an Outlook mailbox and the management of these global mailboxes
  • ServiceNow ticket reporting
  • Production issues management tracking
  • Work with the BPHD Manager and GBO Risk & Regulatory Process Leads to analyze, execute and support business requirements.
  • Continuously monitor system for data integrity and defects and work with the Risk & Regulatory Process Leads and ITS teams to resolve issues.
  • Provide suggestions on process improvements and application enhancements based on mailbox demand and trends
  • Help manage data integrity processes to ensure quality over current data.
  • Oversee modifications and general troubleshooting of the applications, and proactively anticipate and resolve potential issues regarding how those would affect the data in the system or even how the data would be presented with the modifications in place.
  • Perform special projects as requested by management.
  • Perform User Acceptance Testing and report findings to the Risk & Regulatory Process Leads and ITS teams in preparation for application releases and the new inquiries the team will need to answer once enhancements go live
  • Develop and maintain processes and become a subject matter expert of the team's main processes and controls
  • Should possess the ability to handle multiple projects and/or tasks simultaneously.
  • Train and coach new team members and check on their learning progress
  • Create and maintain team documentation and collaboration site

Skills

  • Strong knowledge of Microsoft Outlook, Word, Excel, and Power Point;
  • Excellent communication, interpersonal, organizational, troubleshooting, and analytical skills required;
  • Ability to work independently and exercise independent judgment to make day to day decisions with minimal supervision.

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Zealogics.com

Address

Montvale, NJ
USA

Industry

Business

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